Based in Boulder, Colorado, Scaled Agile’s mission (www.scaledagile.com)  is to help large enterprises achieve better outcomes, increase employee engagement, and improve business economics through adoption of Lean-Agile principles and practices based on the Scaled Agile Framework® (SAFe®).

SAI supports tens of thousands of practitioners of the Scaled Agile Framework through training, certification, consulting services, and a global partner network that reaches over 35 countries and 350 cities. As a member of the Pledge 1% corporate philanthropy movement, SAI contributes to the local community and seeks to inspire and encourage other companies to the same purpose.

Overview of position:

The Enterprise Business Development Representative (BDR) will be a key new team member helping with our focus on Enterprise customers.They will help manage lead flow into Salesforce and to the Enterprise Solutions and Services reps. Supporting customer questions and ensuring timely response. Applying strong administration skills and helping to manage our Salesforce customer date.

What you will do:

• Enterprise Lead and Case Management

• Qualify incoming enterprise leads, permission requests, opportunities and pass to the correct Enterprise Solutions and Services Reps

• Salesforce input of incoming leads from industry events, meetups and trade shows

• Proactively address enterprise support cases from the Community Support Team

• Enterprise Customer Communications

• Enterprise Customer Support (Day to day questions, customer support calls, partners sync) and advice

• Ensure that new enterprise leads are proactively contacted within 24 hours

• Enterprise Customer Administration

• Enterprise contracts management (initial, renewal)

• Ensure documents are signed, filed and and attached to the right lead, contact and/or opportunity; support contract redline and amendment flow

• Support processing sales orders

• Administer Enterprise ELS/BPA On boarding and consumption

• Perform regular reviews of enterprise customer courseware usage

• Be part of the team working to refine the Renewals process

• Enterprise Customer Salesforce Data Management

• Ensure Salesforce has up to date Enterprise account owners to enable lead flow into those owners as new leads enter the system

• Support Salesforce.com Enterprise data entry, data integrity

• Preferred that the candidate has some SAFe knowledge (SA level) and/or agile practice.

Skills and experience that are important for the role:

• Bachelor’s Degree with 3-5  years of applicable experience

• Willingness to learn new technologies, self-motivated, and able to work independently and cross-functionally

• Excellent communication and interpersonal skills

• Experience with managing Salesforce data and reporting

• Working understanding of Agile principles and practices

• SAFe Agilist certification a plus.

Where you’ll be working:

This position is located in our corporate headquarters and learning center in Boulder, CO.

Why Scaled Agile?

We are a growing organization with a proven revenue model and a serious opportunity to be the global market leader in software and systems development knowledgeware.

This is a place for people who love technology environments, geek out on methodologies and are always thinking about how things can be improved. While we have free snacks and a nice office environment, Foosball and a kegerator are not what we’re about.

We are a group of seasoned professionals and systems thinkers who are passionate about our mission of helping the biggest organizations in the world improve the way they produce software and create real value. We're profitable, we're agile.

If you are looking for an opportunity to contribute to the direction and success of a vibrant business we'd love to hear from you. Please provide a resume.