Digital Optimization Lead - Denver
Digital Optimization Lead - AmericasXero, Denver
Our PurposeXero is one of the fastest growing SaaS companies in the world, with offices in the United States, New Zealand, Australia, the United Kingdom and Singapore. We are rewiring the global small business economy, enabling it to thrive through beautiful accounting software for small business owners and their advisors designed for a better collaborative workflow. Innovation is in our DNA. Creating and implementing game-changing ideas is what drives and inspires us and it’s not just talk – we’ve been ranked number one by Forbes as the World's Most Innovative Growth Company in 2014 and 2015. And like all great teams with big dreams, it’s what we do together that sets us apart.
How you’ll make an impact
As the Digital Optimization Lead, you’ll be playing a crucial role in driving Xero’s digital performance by delivering highly personalized and targeted experiences to users, that truly delight and inspire action. With a special focus on digital acquisition, you’ll be in a team responsible for the personalization, optimization and test and learn program across paid and owned channels for the Americas, while connecting in with the wider global program.
Balancing strategy with tactical execution, you’ll have your eye on the long-term prize, while constantly learning from live campaign performance. You’ll be data-savvy, commercially astute and apt at working with both business and technical stakeholders to drive #beautiful experiences that deliver high quality customer conversion and overall market share growth.
What you’ll do
Regional strategy
- Develop, scope and implement digital initiatives to drive conversion rate optimization and personalisation across channels
- Use data to drive campaign ideation, decision-making and end-to-end digital customer journeys using segmentation, audience selection and targeting rules
Delivery
- Manage the campaign delivery roadmap of optimization and personalisation initiatives, ensuring that they’re driving value, innovation and cross-channel alignment with the wider business
- Build hypotheses to champion a data-driven, test and learn approach to optimizing user experiences throughout the funnel
- Collaborating with our copywriting, design and development teams to create compelling visual and written assets – but also having your own flair of creativity, with the ability to create your own wireframes for testing, based on readily available assets.
- Using the Adobe Marketing Suite, conduct A/B, multivariate and experience tests to continually measure performance
- Work with others to turn winning test experiences into permanent enhancements
Analysis and reporting
- Analyze campaign performance, report on results and share learnings with the wider business, helping to drive business enablement
- Contribute to the repository of learnings/outcomes
Success looks like
- Contribute to building and maintaining an inspiring team culture
- Strong working relationships with stakeholders and peer teams
- Planning and managing quality campaign executions
- Maintaining a complex marketing schedule and manage dependencies across resources
- Have a positive impact on regional sales growth, ARPU & Xero’s feature usage
- Execute rapidly, with a minimum monthly reach of total audience touched
- Use your test and learn findings to drive uplift on primary conversion metrics for test performance