Desktop Support Technician

| Greater Denver Area
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Signpost is an AI Marketing platform that gives local businesses the power to effortlessly build and manage customer relationships - a crucial ingredient for success that’s traditionally been beyond their reach. Our technology automatically builds customer profiles and then uses this data to drive new customer conversion and promote loyalty, reviews, and referrals from existing customers. We empower local businesses by delivering measurable results while saving valuable time.

As an IT Support Technician, you will be the primary point of contact for all local and remote IT needs. This ranges from supporting software and hardware issues to maintaining our local and cloud networks. This role comes with a great deal of autonomy; the expectation is that you’re a self-motivated professional that’s eager to help others while developing your own technical skills. Specific responsibilities and traits include:

  • You’re a passionate technologist that’s self-motivated and loves helping people
  • Assure continuity of the systems for all users while helping with any software/hardware issues that may arise
  • Be able to run and clear the queue of our ticketing system
  • Clear and concise communication with the IT team and local users
  • Bring new ideas to the table that you want to take ownership of
  • Excellent customer support skills & experience
  • Be reliable and on time
  • Stay in touch with the latest developments in IT
  • Be willing and able to understand when work outside of business hours is needed, and execute
  • Meets physical demands of the position including the ability to lift and handle up to 45 pounds of materials, bend, stoop and stretch as required for placement and retrieval of materials or equipment on shelving
Qualifications:
  • Coworkers love you! Being personable and understanding of non-techies is important.
  • 2+ years of experience providing network and technology support for a SaaS startup highly desired
  • Zendesk or similar ticketing system experience a plus
  • Sonicwall/VPN administration experience highly desired
  • Technical training, education, or equivalent experience in the field
  • Must be able to execute network and cloud based application administration
  • G-Suite/Google Apps experience a plus
  • Must be able to perform Windows and Mac OS imaging, support, and maintenance
  • Excellent time management skills
  • Ability to adapt quickly to the needs of a startup environment
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • jQueryLibraries
    • JSFFrameworks
    • ElasticSearchDatabases
    • Google AnalyticsAnalytics
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • MailChimpEmail
    • MarketoLead Gen

Location

Denver, CO 80205

An Insider's view of Signpost

How do you collaborate with other teams in the company?

We have a solid remote work culture. A highlight in my day is chatting with the team in the three-minute period when everyone trickles into standup. We exchange recipes, share travel stories, and just generally bond. Combine that with our shuffled Hackathon teams, and I know everyone in the org despite having never met most of them in person.

Max

Senior Software Engineer

What are Signpost Perks + Benefits

Signpost Benefits Overview

At Signpost, we value each of our employees and work together to utilize each unique skill set. We offer:
• Comprehensive and competitive benefits packages to all employees
• A commitment to our employees' personal development and growth
• Laptops and the equipment employees need to be successful
• Camaraderie, communication and cohesion toward our goals
• Comprehensive, hands-on training
• Support for employee groups focused on important causes

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

At Signpost, we believe a healthy employee is a happy employee!

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