Under the guidance of the IT Manager, The Desktop Support Analyst will provide exceptional tier-one technical support to internal customers in person and online.

Ensure all tasks performed adhere to the firm’s ISO 27001 Information Security Management System (ISMS).  This includes participation in annual information and network security training and acceptance of spot checks on an ad hoc basis to guarantee that InteliSecure is constantly improving upon the organization’s ISMS.  Each member of our team must understand the importance of the ISMS and the subsequent handling of customer data.

DUTIES & ESSENTIAL JOB FUNCTIONS:

• Set-up email accounts and network access for new hires or users
  
• Resolve problems afflicting PC hardware, operating systems and business software applications in person, via email and over the phone
  
• Perform hardware and software upgrades to notebooks and workstations
  
• Provide technical training and/or assistance to end users
  
• Troubleshoot wired/wireless network and Internet connectivity issues
  
• Diagnose and correct problems with printers or multi-function devices
  
• Perform various technical projects as needed

OTHER FUNCTIONS AND RESPONSIBILITIES:

Perform other duties as assigned.

REQUIRED QUALIFICATIONS:

• Excellent communication skills, both verbal and written
  
• Skilled at using and diagnosing problems within Microsoft Windows
  
• Basic understanding of Active Directory
  
• Basic understanding of network connectivity (LAN and internet)
  
• Experience with virus/malware prevention, detection and removal
  
• Strong time management and prioritization capabilities
  
• Ability to work in a fast-paced, ever-changing work environment
  
• Excellent customer service skills are a MUST.

REQUIRED LICENSES/CERTIFICATIONS:

Comptia A+ and or Comptia Network+