Design Operations Manager
Havenly, Inc. is a fast growing consumer services startup, located in the heart of Denver. We offer online interior design services that makes interior decor simple, convenient, affordable and accessible for everyone.
We're looking for an enthusiastic, data driven Operations Manager to be a resource, and support our thriving group of interior designers. Our ideal candidate is excited about analyzing data, driving insights, and creating the systems and processes to constantly ensure Havenly designers are efficient, happy, and successful.
Do you get as excited about a throw pillow as you do about a SQL query? If the answer is “yes”, we want to hear from you!
What You’ll Do:
- Own the systems, and processes, that enable the Havenly designers to function effectively, and happily - delivering beautiful designs to Havenly clients.
- Be a constant resource for the Havenly e-Designers - ensuring their questions are answered and that they are understanding and following processes
- Obsess over performance - Constantly compiling, tracking, and analyzing design metrics to ensure (and prove) increased efficiency, and both designer and client happiness
- Carefully review Designer’s project work compared to client project notes/brief to ensure we are meeting client expectations and stated goals, providing feedback to designers when their deliverable and client needs aren’t aligned.
- Act as a project manager to keep track of client due dates and notify/check-in with designers to ensure on time delivery of projects.
- Thoughtfully execute - Don’t just execute, strategize. Beyond the day-to-day requirements of your role, you’re constantly thinking about why the design team is doing things and how they can do them better
When you join us you'll bring:
- Bachelor's degree required, MBA preferred
- 2+ years experience in an operations role
- Excel Mastery - Pivot tables, formulas and vlookups, oh my! You don’t work for excel, you make excel work for you
- Innate Curiosity - You are constantly asking questions, finding (and cleaning) the data to answer those questions, driving insights, and then actioning on them.
- Startup Savvy - You understand the fast pace, the scrappiness, and flexibility required to for success….. and you love it
- Love for design - You get excited to receive furniture/decor catalogs, and could spend days wandering the floors of restoration hardware
- Communication skills - Through every medium, and everyone you come in contact with, you know how to communicate effectively, elegantly, and with respect, always
- Outstanding work ethic, ability to perform under pressure, meet deadlines, prioritize and deliver multiple tasks on time
- A challenging opportunity, and a great team to work beside
- An environment where you can move fast, work hard, and see results
- An opportunity to get in on the ground floor of a successful startup, and make a BIG impact
- Salary, benefits, and design services - Have a room that needs some love? We got you!
At Havenly we hire people who exhibit gumption, act like owners, outperform, and are always playful. If this sounds like a great fit for you, and a challenge you're ready to run with, we want to hear from you. Apply below by sending resumes and cover letter.