Customer Support Manager
Homebot is an exciting, fast-growing start-up, revolutionizing how homeowners build wealth with the single largest asset they’ll ever own -- their home.
We sell our platform services to real estate agents, lenders and loan servicers as a way to keep customers engaged long after the sale is complete.
Our customers love us and we love them! We are growing rapidly and need an incredibly friendly and organized Customer Support Manager to increase our level of customer service for our awesome customers!
If this opportunity gets you pumped - perfect! Apply below and we look forward to speaking with you very soon!
Who We Strive To Be:
Servant Leaders: Serving our teammates and customers first, with the purpose of enabling and supporting them to do great work
Learners: We learn and share resources, experiences, and mistakes
One Team: We support each other and decisions made
Characteristics of an Incredible Homebot Customer Support Manager:
Patient, friendly and a stellar attitude!
No one slips through the cracks on your watch!
A Solutions Creator who takes initiative and adds value
Quick learner and happy to help wherever needed!
Responsibilities & Opportunities:
Own and create amazing experiences for our customers through managing Intercom, emails, phone calls, etc.
Manage customer success through onboarding, creating & monitoring customer’s success metrics and ROI
Provide product feedback to the product team from the customer's perspective
Write up product release notes and announcements and knowledge-based articles
Client data loading monitoring - you know which users have loaded data & which have not
Attend & represent Homebot at trade shows and events, as needed
Minimum Experience
3 + years in a high volume Customer Support role
2 + years working in Startups
Strong communication skills: written and verbal
Patient, friendly and a stellar get shiz done attitude
Committed to creating long-term and valuable relationships with our customers
Attributes:
Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment
Fast learner and on top of things like Donna Paulsen
Bonus if:
You are familiar with Real Estate and/or Mortgage Lending and the different stakeholders involved with homeownership
Perks/Benefits:
Experienced leadership team with success in multiple exits
Health benefits, 401K & Paid Parking
Flexible vacation policy- we believe in taking care of yourself
Office in WeWork on Platte Street - cold brew & kombucha for days!
Opportunities for growth!
More about Homebot:
Problem we’re solving:
The US homeownership market is the largest asset class in the world at $30 trillion but is essentially an “unmanaged” asset.
Our solution:
Each month, Homebot delivers a personalized report that tracks your home value, mortgages and market conditions, giving you advice about when to buy or sell your home, when to refinance, when to drop your mortgage insurance, how to save by strategically paying your principal payments, and even estimates potential rental income from Airbnb.
We sell our platform services to real estate agents, lenders and loan servicers as a way to keep customers engaged long after the sale is complete.
It’s definitely a game-changer and we are truly making an impact. Join our team and help us make a larger impact!
* We realize your time is very valuable. Please do not apply if you do not have the minimum experience for this role. Thank you! *