Homebot
Denver, CO

Customer Support Manager

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Homebot is an exciting, fast-growing start-up, revolutionizing how homeowners build wealth with the single largest asset they’ll ever own -- their home.

We sell our platform services to real estate agents, lenders and loan servicers as a way to keep customers engaged long after the sale is complete.

Our customers love us and we love them! We are growing rapidly and need an incredibly friendly and organized Customer Support Manager to increase our level of customer service for our awesome customers!

If this opportunity gets you pumped - perfect! Apply below and we look forward to speaking with you very soon!

Who We Strive To Be:

  • Servant Leaders: Serving our teammates and customers first, with the purpose of enabling and supporting them to do great work

  • Learners: We learn and share resources, experiences, and mistakes

  • One Team: We support each other and decisions made

Characteristics of an Incredible Homebot Customer Support Manager:

  • Patient, friendly and a stellar attitude!

  • No one slips through the cracks on your watch!

  • A Solutions Creator who takes initiative and adds value

  • Quick learner and happy to help wherever needed!

Responsibilities & Opportunities:

  • Own and create amazing experiences for our customers through managing Intercom, emails, phone calls, etc.

  • Manage customer success through onboarding, creating & monitoring customer’s success metrics and ROI

  • Provide product feedback to the product team from the customer's perspective

  • Write up product release notes and announcements and knowledge-based articles

  • Client data loading monitoring - you know which users have loaded data & which have not

  • Attend & represent Homebot at trade shows and events, as needed

Minimum Experience

  • 3 + years in a high volume Customer Support role

  • 2 + years working in Startups

  • Strong communication skills: written and verbal

  • Patient, friendly and a stellar get shiz done attitude

  • Committed to creating long-term and valuable relationships with our customers


Attributes:

  • Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment

  • Fast learner and on top of things like Donna Paulsen

Bonus if:

  • You are familiar with Real Estate and/or Mortgage Lending and the different stakeholders involved with homeownership

Perks/Benefits:

  • Experienced leadership team with success in multiple exits

  • Health benefits, 401K & Paid Parking

  • Flexible vacation policy- we believe in taking care of yourself

  • Office in WeWork on Platte Street - cold brew & kombucha for days!

  • Opportunities for growth!


More about Homebot:

Problem we’re solving:

The US homeownership market is the largest asset class in the world at $30 trillion but is essentially an “unmanaged” asset.

Our solution:

Each month, Homebot delivers a personalized report that tracks your home value, mortgages and market conditions, giving you advice about when to buy or sell your home, when to refinance, when to drop your mortgage insurance, how to save by strategically paying your principal payments, and even estimates potential rental income from Airbnb.

We sell our platform services to real estate agents, lenders and loan servicers as a way to keep customers engaged long after the sale is complete.

It’s definitely a game-changer and we are truly making an impact. Join our team and help us make a larger impact!

* We realize your time is very valuable. Please do not apply if you do not have the minimum experience for this role. Thank you! *

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What are Homebot Perks + Benefits

Homebot Benefits Overview

We believe in a collaborative, fun work environment. And when we say we have an awesome culture, we mean it. The team members who work here are passionate about the product but they are also passionate about how they interact with their teammates. We are respectful and professional when we need to be, and goofy and fun when it’s time to celebrate a win. We realize we might be a little biased so we encourage you to check out our Glassdoor reviews.

We appreciate and value what our team members do every day, so we offer some amazing benefits to reward them.

Culture
Volunteer in local community
We work with Habitat for Humanity and the Salvation Army
Partners with nonprofits
We partner with Habitat for Humanity to do 2 volunteer days per year.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Hybrid work model
In-person all-hands meetings
Flexible work schedule
Homebot provides employees with a flexible work schedule that includes Flexible start and end times.
Remote work program
Diversity
Documented equal pay policy
Mandated unconscious bias training
Mean gender pay gap below 10%
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
We offer an employee assistance program, as well as Mental Health Coaches
Financial & Retirement
401(K)
401(K) matching
Homebot matches 100% on the first 3% and an additional 50% on the next 2%(Homebotter contributes 5% and receives 4% from Homebot!)
Company equity
Equity Appreciation Program for people managers
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
We provide 12 paid weeks of parental leave!
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Paid volunteer time
Included under our Flexible Time Off program
Paid holidays
Homebot offers all employees paid time off to observe all major holidays (10 days paid time off).
Paid sick days
Homebot offers 48 hours of sick time, separate from FTO, for all full time employees.
Flexible time off
Office Perks
Commuter benefits
Homebot provides an EcoPass for the light rail and bus system, which can be used on any rail line, bus line (including to the airport). We also offer a Parking/Transportation Reimbursement.
Company-sponsored outings
Homebot has quarterly offsite company events.
Free snacks and drinks
Some meals provided
Homebot provides a weekly catered lunch in-office on Thursdays!
Company-sponsored happy hours
Relocation assistance
Relocation reimbursement for out-of-state moves to the Denver area for some roles (see job descriptions).
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Homebot offers employees professional development opportunities like certifications and conferences to further develop industry knowledge.
Tuition reimbursement
Homebot will match 25% up to a maximum of $5,000 per year for continuing education through an accredited program
Lunch and learns
Homebot hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

Additional Perks + Benefits

We believe in a collaborative, fun work environment. And when we say we have an awesome culture, we mean it. The team members, aka Homebotters, are not only passionate about our product, but also about how they interact with each other. We push ourselves every day to be better, challenge each other to continuously grow, and to have fun doing it. We are professional when we need to be and goofy when it’s time to celebrate a win.

One way we stay close is by attending Thankful Thursdays - a 1x a monthly event where we come together to recognize our teammates for something we appreciated in the last month. We also have catered in-office lunches weekly on Thursdays for our All Hands meetings.

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