Customer Support Engineer
Position: Customer Support Engineer
Location: Irvine, CA or Broomfield, CO
Alteryx Inc., headquartered in Irvine, CA, offers a quick-to-implement, end-to-end analytics platform that empowers business analysts and data scientists alike to break data barriers and deliver game-changing insights that are solving big business problems. The Alteryx platform is self-serve, click, drag-and-drop for hundreds of thousands of people in leading enterprises all over the world. Visit www.alteryx.com or call 1-888-836-4274.
Join our team of passionate and hard-working associates, and help make a difference in people’s lives by creating software that enables business users to solve problems using data that were previously thought to be unsolvable, save them days, weeks and months of mundane data prep and blending, and help them truly love their jobs again.
Overview:
This is not your ordinary support job. Alteryx Customer Support Engineers (CSEs) work with the world’s leading companies every day to help them build advanced analytic solutions. From financial services to communications, retail and pharma, you’ll work with customers that are on the leading edge of the analytic revolution. You will help Alteryx customers by addressing their current questions as well as provide guidance associated with the best use of Alteryx software. Additionally, you work closely with other members of the Alteryx team including Sales and Engineering to ensure a superior customer experience with both the product and the company as a whole.
Responsibilities:
- Review, document, troubleshoot and resolve customer’s Alteryx technical questions related to accessing customer database environments such as SQL Server, Oracle, Teradata and HDFS
- Provide design and implementation guidance for the above environments
- Act as a facilitator and assist with the communication between customer and internal teams when escalating issues
- Respond to customer requests within expected Service Level Agreements and manage customer expectations.
- Assist other team members with problem solving and diagnosing the source of database issues
Qualifications:
- Bachelor's degree in economics, statistics, mathematics, computer science, engineering, or a related quantitative field.
- 2+ years of experience working with business intelligence and/or analytics solutions
- 2+ years of experience in a customer-facing and/or consultative environment
- Experience working with Business intelligence, ETL and/or reporting tools/software; multiple types of databases,
- Excellent verbal and written communication and interpersonal skills
- Ability to communicate technical concepts to non-technical users
- Comfortable working in a Microsoft environment and Windows Operating System
- Ability to work with end-user customers directly in a courteous and professional manner
- Ability to work in a fast-pace environment, under pressure and prioritize multiple tasks
- Self-directed, proactive, strong problem solving/troubleshooting skills
Desired Skills & Experience:
- Knowledge of Alteryx preferred
- Experience using statistical programming tools such as R, SAS, and SPSS
- Experience using dash boarding tools such as Tableau, Qlikview
- Experience using SQL or similar technology; shell scripts, Perl, or related
- Experience using GIS applications such as ArcGIS or MapInfo
- Mathematical, statistical, financial, quantitative, and/or spatial modeling for complex business decisions
- Experience and comfort working on Linux based systems
- Experience with or exposure to Docker or similar platform
Alteryx, Inc. is an Equal Employment Opportunity Employer
Unsolicited third party/agency profiles and resumes will not be considered