Customer Support Coordinator
RESPONSIBILITIES:
- Respond and resolve inbound calls and emails.
Communicate on a regular basis with Sales teams, Operations teams, Finance and Accounting, regarding accounts receivables.
- Identify, reconcile and prioritize open issues surrounding receivable discrepancies.
- Review, approve, and process manual credit memos, credit/rebills, rebate credits, tax credits, and invoices. Approval level of 50K per transaction.
- Review customer trend of outstanding invoices, deductions, disputes and chargebacks to identify and resolve at root cause.
-Research and resolve outstanding disputes and deductions. Reconcile customer payments.
- Maintain an active level of product, policy and tax guideline knowledge.
- Develop an understanding of the business units, suppliers, Accounting, and Sarbanes Oxley in order to resolve issues and positively affect all downstream financial impacts.
QUALIFICATIONS:
Minimum
- High School diploma or equivalent plus some technical training.
- Solid verbal and written communication and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced, rapidly changing environment.
- Ability to work well with others, both within the department and cross-functionally.
- Experience in customer service, accounts receivable, and/or sales support role.
- Excellent interpersonal skills
- Good research and problem-solving skills.
- Demonstrated ability to prioritize and meet objectives and goals
- PC Literate and a working knowledge of MS Office suite of tools
Preferred
- Bachelor degree or higher.
- 2 years experience in customer service and/or sales support role
- Experience in reconciliation
-Oracle experience
