Hi, I’m Jenn and I want to give you a glimpse into the world of support at Craftsy. Our mission is to create raving fans. We go beyond answering questions and solving problems, to providing a memorable experience rooted in surprising and delighting our members. We take pride in helping members find happiness in our classes, supplies, kits, and pattern marketplace. 

 
We’re looking for someone whose energy and drive is contagious to everyone they encounter. Come join a team that routinely receives comments like "it's a borderless world and you guys have tapped into it. I wish I was working for a company like Craftsy."
 
What makes someone perfect for the role?  You…

• Gain energy from customer interactions
• Thrive in a fast-paced and quickly changing environment 
• Have strong written and verbal communication skills
• Possess a strong attention to detail
• Successfully balance a personal touch with increasing efficiency
• Collaborate with co-workers to elevate our level of service and the team as a whole
• Demonstrate your ability to take initiative, prioritize your workload, and find creative solutions
• Make your team and our members laugh! 

 
What will you be doing in the role? Well, things like…

• Helping members through email and live chat with site navigation, digital content, eCommerce orders, and mobile app questions
• Managing multiple systems including Zendesk, Google Apps, other external web-based apps, and internal tools
• Working cross-functionally with other departments to achieve common goals
• Creating memorable experiences for our members, our team and yourself

 
Application elements:

• Your resume! Share your top accomplishments and academic or professional experience
• We want to learn more about you! Instead of a traditional cover letter, we'd like you to respond to the following questions. We will not consider candidates who submit incomplete applications.
  • Tell us about a positive customer support experience, and what made it memorable? 
  • In customer support, what does it take to make someone a raving fan?
  • Why do you think Craftsy is the place for you?