Customer Support Associate
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Our mission at Craftsy is to become the premier global destination for curated education, inspiration and supplies for passionate enthusiast “makers.” Combining best-in-class expertise in educational design, video production, technology, and digital marketing, Craftsy is one of the fastest growing and most successful start-ups in the US in the past 4 years. We’ve raised over $100MM from the world-class investors who backed Facebook, LinkedIn, and Blue Apron. Located in Denver, CO, we offer an exciting work environment, stock options, and all the latest technologies. We are one of the Top Places to Work in Denver and have been on Forbes list of America’s Most Promising Companies for 2014 & 2015.
A Craftsy customer support associate is not your typical customer support position. Our team comes for an array of backgrounds and experiences; what unites us is our mission to create raving fans and our passion for building a lasting brand. We go beyond answering questions and solving problems, to providing a memorable experience rooting in surprising and delighting our members. Interactions with members include (but is certainly not limited to) helping with technical issues including site navigation, answering digital and eCommerce order questions, and mobile support.
A cover letter is a requirement for this application. Please attach yours along with your resume where indicated. Tell us what you’re passionate about and why you want to be a part of the Craftsy Custom Support Team.
The ideal candidate will:
- Have a passion for people
- Thrive in a high paced and quickly changing environment
- Have strong written and verbal communication skills
- Possess a strong attention to detail
- Be successful in balancing high quality personal touch with increasing efficiency
- Collaborate with co-workers to elevate the product and their team
- Demonstrate their ability to take initiative, prioritize their workload, and find creative solutions
- Make their team and our members laugh!
Responsibilities include:
- Helping members through various channels (including email and live chat)
- Managing multiple systems including Zendesk, a live chat client, google sites and docs, our internal admin, and other external web based apps
- Working cross functionally with other departments with a sense of urgency
- Commitment to improving yourself, our members experience, the team, and the company
We support our members 7 days a week (excluding recognized holidays). This position does require flexibility, including the ability to work a weekend day regularly scheduled in advance.
This is a FLSA non-exempt (hourly position).
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