Let’s build the future of the activity industry together!

The FareHarbor Customer Support Team is looking for adventure-loving, hard-working, outgoing people who are comfortable with technology.

About FareHarbor:

FareHarbor is a startup that's singlehandedly changing the activity market. What's the activity market? Pure awesome. Whether it's glider planes, jet skis, brewery tours, or swimming with the dolphins - Let's just say visiting our customers is fun. FareHarbor is the fastest growing reservation software in the country - but we're so much more than that to our customers. We're providing them with technology that automates and organizes their business - and they love us for it. We launched in Hawaii and we're growing like wildfire. We need you to be gasoline on that fire.

We're a young team that works hard, plays hard, and takes care of our own. We've made something that the market loves and we need your help to get the word out. Read below, see if you're a good fit, and reach out if you're as pumped as we are.

We'd love to have you on the team.

Watch a 2-minute video about FareHarbor here: https://vimeo.com/96818288

About the Customer Support Team:

The Customer Support Team at FareHarbor is committed to wowing our clients on a daily basis. The accuracy, efficiency, analytical thinking and personal attention the team gives to every client sets us apart from other support teams in the industry. We delight our customers by resolving technical issues as quickly as possible, and we’re committed to providing clients with the best possible FareHarbor experience.

The ideal candidate is:

• Genuinely committed to delivering best in class customer support.

• Able to work closely and effectively with others.

• Patient, curious, detail-oriented and eager to problem solve.

• An excellent verbal and written communicator.

• Available to work either a Sunday through Thursday or a Tuesday through Saturday shift.
   

Bonus points if you have:

• Experience working in customer service/support.

• Experience working in a startup environment.

Responsibilities:

• Become an expert Fareharbor user and stay on top of all new feature releases.

• Handle inbound/outbound support issues via emails and phone calls.

• Provide exceptional support by listening, understanding the issue, and problem-solving with customers.

• Communicate across teams to ensure client needs are met.

• Provide valuable feedback to the development team.

• Contribute to the FareHarbor help documentation.

• Help develop, improve, and implement standard operating procedures.