Customer Success Representative (Temporary) - MakeMusic
The Customer Success Team is primarily responsible for delivering an exceptional customer experience by utilizing the MakeMusic line of products to help create successful educators, students and musicians. These temporary positions (multiple openings) will be responsible for answering questions, resolving product registration and account-related issues for the MakeMusic product line. This is an hourly paid position ($12/hour) working 40 hours/week from August - December, 2016.
Essential Duties and Responsibilities:
- Troubleshoot and resolve software issues via telephone and e-mail.
- Gain an understanding of how our customers utilize our products in order to offer additional guidance and suggestions for more effective use and implementation of our software.
- Suggest the use of additional MakeMusic products when applicable
Experience/Education:
- Background in Music or Music Education is desired.
- Experience using SmartMusic and/or Finale a plus.
Knowledge, Skills and Abilities:
- Superior communication, customer service, and problem solving skills.
- Strong ability to multi-task under minimal supervision.
- Proficiency with PC and Macintosh platforms.
- Passion for music and demonstrated use of additional music software/Digital Audio Workstations, etc.
Benefits and Perks:
- Free premium MakeMusic and TrainingPeaks accounts
- Stocked kitchen with snacks and drinks
- On-site workout area access: treadmill, bike trainers, rowers, and full weight lifting gym with CrossFit equipment, with changing rooms and showers and towel service
- Music Studio on site
- Bike storage on site
- Eligibility to participate in our 401K
- Beautiful North East Boulder, CO location
MakeMusic is an industry leader in interactive music learning, notation software and virtual instrument technology. MakeMusic joined the company's TrainingPeaks and TrainHeroic under the umbrella company Peaksware in beautiful Boulder, Colorado which has been recognized as one of Outside Magazine's "Best Places to Work" five times! Through a unique approach to deliberate practice, each company within Peaksware develops software solutions and provides services focused solely on their respective markets to help guide people along their own journey of improvement and skill development.
SmartMusic is award-winning interactive music software that provides a deliberate practice environment for students in band, orchestra, and choir. With a subscription to SmartMusic, students have unlimited access to the world’s largest accompaniment library for all ages and skill levels, which includes thousands of pieces of music.
Most of the employees at MakeMusic are musicians and are passionate about both the work they do and the products they produce!