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Customer Success Representative - Seasonal

Peaksware
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Join the company transforming the way coaches and athletes interact!

*One of Outside Magazines 'Best Places to Work' 6 years in a row*

TrainingPeaks is part of Peaksware in beautiful Northeast Boulder. Peaksware brings together industry leading brands to help guide people along their journey of improvement through a unique approach to deliberate practice. We develop software solutions and provide services to help guide people to set a specific goal, get expert instruction, perform focused practice and adapt to the immediate feedback received. This shared approach is the common thread connecting our brands which include MakeMusic, TrainingPeaks, Best Bike Split, TrainHeroic & Alfred Music.

TrainingPeaks has an amazing opportunity for a Customer Success Representative to provide an exceptional experience to all customers with the end goal of increasing their success as coaches and athletes. This is a seasonal hourly position ($12/hour) for 20-30 hours per week - from October 16, 2017-February 28, 2017. Evening availability required with potential for weekend hours as well.

Core Functions:


  • Resolve customer questions and issues via online ticketing system (ZenDesk)
  • Provide exceptional service for athletes and or coaches
  • Encourage the use of the TrainingPeaks ecosystem of products and features where appropriate

    • Required Qualifications:


  • Highly customer-focused team player
  • Proven positive ‘can do’ ‘will do’ attitude
  • Passion for endurance sports, health & fitness
  • Proven ability to communicate clearly and professionally (both written and verbal)
  • Strong critical thinking and problem solving skills without much direction or input
  • Strong organizational and time management skills
  • Reside in Colorado

    • Desired Qualifications:


  • One year recent experience actively using TrainingPeaks.com
  • Higher education / degree in business or fitness related field
  • Experience using TrainingPeaks.com as a Coach
  • Experience using Best Bike Split and/or WKO
  • Experience using downloadable training devices and Power Meters with Power-based training, with a working understanding of how to analyze that data in TrainingPeaks.com
  • Experience using Best Bike Split and WKO
  • Experience with ZenDesk

    • Benefits and Perks:


  • Free premium MakeMusic and TrainingPeaks accounts
  • Stocked kitchen with snacks and drinks
  • On-site workout area access: treadmill, bike trainers, rowers, and full weight lifting gym with CrossFit equipment, with changing rooms and showers and towel service
  • Music Studio on site
  • Bike storage on site
  • Eligibility to participate in our 401K
  • Beautiful North East Boulder, CO location

    • If you are a passionate TrainingPeaks user looking for a way to share that passion by helping like-minded athletes and coaches achieve their training goals, we want to talk to you!

     

     

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    Technology we use

    • Engineering
    • Product
    • Sales & Marketing
      • C#Languages
      • JavaLanguages
      • JavascriptLanguages
      • KotlinLanguages
      • PHPLanguages
      • PythonLanguages
      • SqlLanguages
      • SwiftLanguages
      • TypeScriptLanguages
      • jQueryLibraries
      • jQuery UILibraries
      • ReactLibraries
      • ReduxLibraries
      • ASP.NETFrameworks
      • Backbone.jsFrameworks
      • Ember.jsFrameworks
      • ExpressFrameworks
      • JestFrameworks
      • Node.jsFrameworks
      • Vue.jsFrameworks
      • FeathersJSFrameworks
      • KoaFrameworks
      • NextJSFrameworks
      • AWSDatabases
      • Google AnalyticsAnalytics
      • BalsamiqDesign
      • IllustratorDesign
      • PhotoshopDesign
      • SketchDesign
      • AsanaManagement
      • BasecampManagement
      • JIRAManagement
      • Pivotal TrackerManagement
      • TrelloManagement
      • WordpressCMS
      • IntercomCRM
      • SalesforceCRM
      • MailChimpEmail
      • IterableEmail
      • Adobe CampaignLead Gen

    Location

    Our newly opened Louisville, CO office is located near Highway 36 and McCaslin Blvd. This convenient location allows easy access whether you're commuting from Denver, Boulder, or Northern CO. The area boasts great restaurant and shopping options, as well as miles of trails to get out and explore!

    An Insider's view of Peaksware

    How do you collaborate with other teams in the company?

    Small cross-functional teams form to tackle projects and initiatives. By working together with different teams and experiences, not only can we divide the work across included departments, it also allows us to look at a problem through multiple lenses. This approach helps to ensure that our solution is well suited for the needs we intend to address

    Andrew

    Manager, Data Analytics & Insights

    What are some things you learned at the company?

    One of the larger challenges our accounting team is trying to solve is streamlining the overall financial ecosystem by implementing consistent processes, policies and procedures among all brands. It's an exciting challenge to solve, incorporating larger projects within our day to day accounting tasks and responsibilities.

    Jessica

    Corporate Controller

    How do you make yourself accessible to the rest of the team?

    Working in CA with a team in CO, one would think our distance puts a strain on accessibility, but with the amount of communication channels we have, being available to the team is second nature. Peaksware is centered on trust and accountability. Through this model, accessibility and collaboration is seamless regardless of the distance.

    Kiana

    Human Resources Manager

    What are Peaksware Perks + Benefits

    Peaksware Benefits Overview

    We are proud to offer a well-rounded, comprehensive benefits package with fun perks to boot like an onsite gym, onsite music studio, quarterly events, and more.

    Culture
    Volunteer in local community
    We partner with Adopt-A-County Road in Boulder, CO where we maintain a stretch of road by doing organized clean-ups twice a year.
    Partners with nonprofits
    We partner with Community FoodShare as well as the Longmont Humane society to help raise money around the holidays.
    Open door policy
    Pair programming
    Open office floor plan
    Flexible work schedule
    Remote work program
    Peaksware's Flexible First Program allows employees to choose from 3 flexible work strategies (RemoteFlex, HomeFlex, and OfficeFlex), based on which strategy best supports the way you like to work.
    Diversity
    Dedicated diversity and inclusion staff
    Mandated unconscious bias training
    Instead of watching a video, Peaksware hosts live trainings with subject matter experts on topics such as Unconscious Bias. It's a great way to learn and engage with your colleagues!
    Hiring practices that promote diversity
    Peaksware's Talent Acquisition has invested time & money learning best practices about diversity sourcing and hiring to meet our team's needs. 2 members are Certified Diversity Sourcing Professionals.
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    To help employees cover any deductibles, copays & out of pocket medical, dental, or vision expenses, employees are able to set aside pre-tax contributions of up to $2,850 annually (for CY 2022).
    Disability insurance
    Peaksware's disability insurance benefit is 60% of base monthly salary up to a $7,500 maximum monthly payout. Employees can opt into Short-Term and/or Long-Term insurance options to suite their needs.
    Dental insurance
    Peaksware utilizes Guardian as the plan administrator and network provider for our dental plans. There are two types of coverage available, the Value and NAP option.
    Vision insurance
    Peaksware utilizes Guardian as the plan administrator with two network options. Employees can choose either the Vision Service Plan (VSP) or Davis Network. You have the freedom to choose any provider.
    Health insurance
    If you are an active, regular full-time or part-time employee scheduled to work a minimum of 24 hours per week, you are eligible to enroll in the Company's benefit programs.
    Life insurance
    For your peace of mind, Peaksware provides Basic Life and AD&D insurance through Guardian for all benefits-eligible employees at no cost. Voluntary insurance is available for purchase at minimal cost.
    Pet insurance
    Peaksware offers Pet Insurance through Nationwide. Employees are able to choose from three levels of coverage with My Pet Protection so you can choose the level of coverage that fits your needs.
    Wellness programs
    Peaksware offers additional voluntary benefits such as Accident Insurance, Critical Illness Insurance, and Hospital Indemnity. We also offer Teledoc so you can get well with virtual care options.
    Team workouts
    Mental health benefits
    Peaksware offers an Employee Assistance Program. The Guardian WorkLifeMatters EAP provides you and your family members with confidential, personal, and web-based support on a wide variety of topics.
    Financial & Retirement
    401(K)
    The Peaksware 401(k), plan administered by Empower, offers both traditional & Roth investment options which are deducted from paychecks either on a pre- or post-tax basis, up to the annual IRS limit.
    401(K) matching
    Peaksware will match payroll contributions up to 5%.
    Performance bonus
    Our compensation philosophy aims to create fair and competitive salary ranges across all brands. Our rewards program seeks to incentivize high performing individuals who have grown within their role.
    Child Care & Parental Leave Benefits
    Generous parental leave
    We provide 4 weeks of parental leave for primary and secondary caretakers.
    Family medical leave
    We provide up to 12 weeks of unpaid, job-protected leave to eligible employees.
    Company sponsored family events
    Peaksware's annual holiday party includes spouses and partners to celebrate with employees.
    Vacation & Time Off Benefits
    Unlimited vacation policy
    Paid holidays
    Full-time employees receive paid holiday leave for any company-observed holidays.
    Paid sick days
    Office Perks
    Company-sponsored outings
    We host annual outings, including our holiday parties, summer family picnics, and onsite field day. What can we say...we have a lot of fun together, both in and out of the office!
    Free snacks and drinks
    Healthy (and less healthy) snacks can always be found in any of our kitchen areas.
    Some meals provided
    Company-sponsored happy hours
    Onsite office parking
    Our Louisville-based offers ample parking for all employees.
    Recreational clubs
    Peaksware sponsors a coed softball league each summer.
    Relocation assistance
    Dependent upon the role and level, we offer varying amounts of financial assistance to new hires relocating to the area to cover moving and travel expenses, along with sharing local housing referrals.
    Onsite gym
    Professional Development Benefits
    Job training & conferences
    In addition to company-provided learning and development opportunities, the business also invests in job-specific training opportunities that heighten an employee's understanding in their role.
    Lunch and learns
    We host lunch and learn meetings regularly on various topics.
    Promote from within
    Continuing education available during work hours
    Customized development tracks

    Additional Perks + Benefits

    Not only do you contribute daily to making incredible products for end-users, but you can use them for free yourself; employees have access to free accounts from all of our brands.

    Employees also have access to the Performance and Recovery Center (PARC), our onsite fitness facility which includes access to onsite private gender-neutral locker rooms and showers. Love commuting by bike? We have you covered with employee only access to secure, indoor bike storage. We also have a couple e-bikes if you'd like to get out for some mid-day fresh air.

    If music is your passion, you'll have to check out our onsite Music Studio. Not musically inclined? Come support your wonderfully musically talented colleagues at the Live at 285 Open Mic nights, hosted in our beautiful onsite cafe that includes indoor and outdoor seating and lounge areas. It's a great spot to grab a drink (alcoholic or not) after a day in the office.

    View full list of perks + benefits

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