Customer Success Representative
As a Customer Support Representative you will provide outstanding functional application support to Xactly customers. You will also be an integral part of problem resolution for complex issues while partnering with our cross functional teams in QA, Engineering, and Operations. We are seeking an energetic, driven, and articulate team player who is comfortable interfacing with clients, managing complex and sensitive client relationships, and fostering client relationships until a resolution has been reached.
Not only do we offer strong growth opportunities for top performers, but we also have a top- notch culture, benefits (check them out below) and more. Our strong C.A.R.E. values – Customer Focus, Accountability, Respect & Excellence – guide our every move, allowing us to be a leader in the incentive compensation & performance management market. We set the example with excellent customer experience and deliver an award winning SaaS (Software-as-a- Service) product!
Read all about us at www.xactlycorp.com!
- Proactively identify and prioritize accounts to focus efforts within a defined territory based on perceived risk, potential growth, strategic value and renewal time frame
- Develop specific account plans for each customer that outlines their critical success factors for renewal and customer adoption of new products that ultimately results in additional sales and or a positive customer reference
- Have a complete understanding of the Xactly products and working knowledge of complementary products and services
- Act as a liaison between other Xactly departments (e.g. customer support, sales, professional services and product management) to collaborate on specific sales opportunities, customer related projects or, as needed, to escalate critical customer issues
- Work collaboratively with RSMs and CSRs who are responsible for driving the original customer transaction and revenue opportunity
- Bachelor’s degree required
- 1-3 years account management/customer success/sales experience required
- Relevant industry experience in High Tech/Enterprise Software
- Excellent presentation, written and verbal communication skills
- Experience working with executive level personnel
- Proven time management skills with the ability to prioritize tasks
- Work well under pressure
- Results oriented individual
- Team player