It’s an exciting time in commercial real estate and we’re at the forefront of a market that’s just beginning to accelerate technology change. Apto is focused on connecting the commercial real estate industry. We’re doing it by building a remarkable platform (cloud-based CRM, deal management, and back office) and we’re highly focused on the success of our customers and employees.

Apto is looking for a Customer Success Manager that understands the value of nurturing customer relationships. Ultimately you will be responsible for engaging with customers post-sale, driving user adoption and satisfaction and ensuring high retention. Internally, you’ll serve as an important voice of the customer by providing their feedback to the product team. You will be expected to understand the customer’s use cases, as well as be a trusted advisor ensuring customers stay and evolve with Apto.

What you’ll be responsible for:

• Manage post-sales activity for Apto’s customers through strong relationship-building, product knowledge, planning and execution
• Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
• Increase customer retention by conducting regular health checks and working with our team for data-driven analytics to support you
• Track accounts to identify churn risk and work proactively to eliminate risk factors
• Partner with internal teams from implementations, product, strategic initiatives, solutions, and sales to enable successful customer experiences
• Be the voice of customers and provide feedback on how Apto can better serve our customers and future of the business

What you need to apply:

• Incredible relationship management, analytical, and critical-thinking skills
• Bachelor’s degree required
• Minimum 2 years in a prior customer success role or similar specific account management experience in a high-performing company
• Strong communication skills and technical aptitude
• Self-motivated team player who has fresh ideas when it comes to user adoption and churn mitigation
• An ambitious person who takes the initiative to get things done
• Comfortable in a dynamic environment with a high-growth startup

It would be awesome if you had:

• Familiarity with Salesforce.com and other software-as-a-service technologies
• Experience managing a high-touch book of accounts
• An understanding of Commercial Real Estate

What you’ll get in return:

• The opportunity to work for a fun, quickly growing, well-capitalized startup
• Competitive base salary
• Flex Time - required 20 days off
• Generous Stock Options
• Medical, Dental and Vision Benefits

Apto does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.