Customer Success Manager at Brite Content

Video is the Future. With 1.6 Billion monthly users (and growing +50% per year,) YouTube is the future of video content marketing, and brands are racing to take advantage. YouTube is the second largest search engine on the web (behind parent Google,) and increasingly the go-to place for everything from how-to to product reviews, to entertainment.

Brite Content is a fast growing Boulder startup building next-generation marketing automation software for video marketing. Brite helps our customers use video to power awareness, engagement and revenue.

The Brite Customer Success team works with customers to help them successfully deploy and use Brite’s software. In this role, you develop a deep understanding of Brite’s technology and then use that knowledge, as well as your interpersonal skills, to ensure our customers’ success.

This role requires a stellar combination of client relationship skills and an understanding of the digital marketing. This role manages client accounts, constantly working to help them achieve success through Brite’s software.

This is a ground-floor opportunity to work with a serial successful startup team that has built, scaled and exited several software companies. We work hard and have a great time doing it.

// What you’ll be doing:

  • Customer Success Management

    • Optimize and manage client video performance marketing campaigns using Brite software

    • Lead weekly client update calls

    • Gather information from Customers in order to develop detailed strategy plans for each individual account

    • Work closely with Sales and Operations to expand customer relationships, and with Engineering to provide input on how to improve product based on real-world experience

// About You

You sweat the details. You obsess about optimizing. You have a scientific, test-driven approach to solving problems. You love a challenge and thrive under deadlines and fast paced environments. You work hard and still enjoy life. You want to make an impact. You have a ‘whatever it takes’ mindset. You want to make our customers successful and in turn Brite successful.

// Ideal Experience

  • 2-3 years professional experience

  • A strong understanding of analytics and spreadsheet magic

  • Strong project management skills: ability to lead and collaborate with cross-functional partners, prioritize high impact activities and keep complex projects moving forward

  • BS/BA in Marketing, Advertising, Business, Engineering or English

// Bonus Points

  • You have a core understanding of subscription software

  • You want to learn how the startup process works, from the ground up

  • You are abnormally detail oriented

  • You love the mountains - hey this company was founded on a ski lift!

  • You are smart, driven and have a strong desire to grow and advance

  • You can take (and give) a joke

// About Brite Content

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