Responsibilities include, but are not limited to:

• Enthusiastically welcome new Convercent customers creating training, implementation and change management strategies that align with customer goals and expectations
• Work with customers to establish critical goals and key performance indicators that are measurable and monitored throughout the customer engagement 
• Maintain product expertise across the Convercent solution
• Ensure delivery of a first class, genuine and personalized customer experience
• Monitor customer metrics to proactively consult with, nurture and provide support to assigned customers
• Partner with Sales to identify and develop upsell opportunities
• Facilitate business reviews and contract renewals for assigned customers
• Support the sales process by participating in product demonstrations and acting as trusted advisor regarding the alignment of Convercent solution and services with customer business needs, implementation requirements and desired outcomes
• Serve as the liaison between customers and internal teams, communicating new business requirements and technology enhancement requests for improved customer experience

Desired Skills & Experience:

• Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
• Account management experience including contract renewals, identifying upsell opportunities and managing a book of business.
• Strong project and change management skills with experience in managing small to mid-sized software implementations.
• Ability to multitask in a fast-paced environment with an exceptional attention to detail.
• Highly motivated, self-starter with a passion delivering the best possible customer experience.
• Experience implementing SaaS solutions with an enthusiasm for technology and demonstrated technical aptitude.
• Excellent communication, interpersonal skills and eloquent writing skills.
• Empathy and a unique ability to understand customer needs.
• Ability to travel to customer sites for in-person customer training and implementation sessions. 

Robust. Agile. Collaborative. And you should see our software. Bringing the transformative power of the cloud to the compliance and ethics industry, Convercent's award-winning SaaS solution empowers our customers to be more effective and efficient in managing their compliance efforts and mitigating risk. With an inclination towards innovation, Convercent is helping our customers raise the standard--and expectations--for how companies safeguard their financial and reputational health.