Customer Success Engineer
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Founded in 2009, SendGrid is an industry-disrupting, cloud-based customer communication platform that solves the challenges of reliably delivering emails on behalf of our customers. We deliver over 30 billion emails a month for customers like Airbnb, Spotify, and Uber.
Your primary responsibility is to quickly and successfully onboard customers by building technical relationships, learning about their business and operational requirements, communicating the value of SendGrid’s platform, and enabling customers to successfully implement SendGrid’s APIs and services. You will work in conjunction with Account Executives, Sales Engineers, Delivery Consultants, Customer Onboarding Managers and CSMs for technical integration of customer during their the first 0-45 days of a customer’s lifetime with SendGrid. During this time period you will troubleshoot code issues, workarounds, API workflows/processes, testing scenarios, subuser/domain/IP segmentation and suggest the best architecture for implementation based on the customer needs.
What You’ll Do
- Live by and champion our cultural values of Happy, Hungry, Honest, and Humble
- Collaborate with Customer Onboarding Manager to educate new customers on the SendGrid platform architecture, integration capabilities,and best practices for implementing common use cases
- Understand customer requirements and communicate the technical and business value of solving customer communication needs using SendGrid product features
- Develop customized demos, presentations, and proof-of-concepts to demonstrate SendGrid’s value to the customer
- Product training make sure clients understand how to use the different components of the product
- Help troubleshoot api/mail/code issues that are encountered during SG integrations
- Assist the customer’s Engineering and Product teams with all technical questions that arise during implementation of SendGrid’s platform
- Collect and incorporate customer feedback into SendGrid’s product roadmap and planning process
- We're an agile, fast-growing company and this job description isn't meant to be a complete list of your qualifications or all of the things you'll do
About You
- 4+ years demonstrated success in a consultative technical role
- App development experience with common Web ecosystem technology stacks and modern, general purpose programming languages such as .Net, Java, Ruby, Python, PHP, and/or Javascript
- Experience with implementing and managing SMTP, DNS and email infrastructure
- API development experience
- Technical sales/support experience with SaaS software solutions and/or email service providers
- Ability to convey business and technical value of SendGrid’s product
- Excellent communication and presentation skills, both written and oral
- Excellent troubleshooting and problem solving skills
- Bachelor's degree in Engineering, Computer Science, MIS or a comparable field desired
- Accountable - Being willing to answer for the outcomes resulting from their own choices, behaviors, and actions. Take ownership of situations that they're involved in
- Self Motivated - Motivated to do or achieve something because of one's own enthusiasm or interest, without needing pressure from others
- Focused - Achieve what they set out to do before launching new initiatives. Complete company-linked goals and tasks, not simply to be busy and active
- Collaborative - A keen ability to support cross-functional projects and decisions. Gets energized from working within a team and cross-functionally to achieve the company's goals
SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.
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