Customer Success Associate
Job Description
Granicus is seeking a Customer Success Associate - CSA - to support the Customer Success Team and adoption of our suite of SaaS solutions to drive visible value aligned with business outcomes. You are a hungry client advocate and thrive on developing your skills!
Strong candidates will have experience in supporting client initiatives in an agency, public sector, or software organization. Qualified candidates will have a knack for client know-how and the grit to get the job done. The desire to be a part of a collaborative, fast-paced team who thrives on the mission of providing world-class service is a must.
An awesome CSA consistently provides excellent team support and exceptional customer service so that our customers can deliver exceptional civic and citizen experiences in our communities.
What You Get To Do:
- Learn and embody Granicus' mission to provide transformative customer experiences
- Research and keep current on relevant client topics, such as program background, agency and administration developments, media reports, and developments across verticals
- Diligently employ existing best practices, while avidly evolving them to advance team learnings
- Become an adoption enthusiast across Granicus' existing and expanding product portfolio
- Collaborate with the sales organization to expand every aspect of on-the-ground and online intelligence
- Keenly identify and document expansion opportunities in SalesForce
- Passionately pursue developments in the Granicus product portfolio, as well as SaaS customer-success practices, competitive advancements, and modern engagement trends
- Leverage Digital Engagement Services resources, best practices, and materials to drive enhanced customer experience and adoption
- Enthusiastically support Granicus at internal and external speaking events as a subject-matter pro in our products and respective civic and citizen knowledge pillars
Skills & Requirements
What We Need In You:
- 2+ years of experience in a relevant field, such as an agency, public sector organization, or software company
- Avid appetite for analytics and advancement driven by data with preferred knowledge of civic-management and citizen-engagement tools
- Pursuit of public sector information, developments and future, as well as Granicus, Vista Equity Partners, and external best practices
- Great organizational skills and an eagerness to adopt signature Granicus practices
- Exceptional interpersonal skills for internal and external relationship building
- Ability to thrive in a lean, self-propelling, proactive environment
- Commitment to diversity of thought and consideration of different ideas
- Willingness to travel, as needed, up to 20% for client meetings and Granicus commitments
- BA/BS degree or equivalent
Granicus is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status