CUSTOMER SOLUTIONS CONSULTANT

 Altvia is seeking a passionate candidate for our Solutions Consultant role who is interested in solving customer problems using technology. The successful candidate will combine organizational, analytical, and relationship building skills with technical abilities to deliver service to our clients that will keep them delighted with our company and our products.

 The success of our clients is crucial to the success of our company. The Customer Solutions team is responsible for providing superior service throughout the entire client life cycle, from onboarding and implementation through support. Our clients are high-performing, high energy and, in turn, high expectation people. It takes dedication to keep them happy. If you are motivated by solving complex problems and developing meaningful relationships with clients as a trusted advisor, you will thrive in this role.  

 About us:

Altvia (formerly Application Experts)  is a premier Salesforce.com partner that operates at the intersection of finance and technology. We deliver software solutions for Private Equity Fund Managers and Investors. Our primary product offerings include pipeline management, portfolio tracking, investor correspondence, and secure sharing of documents with external parties.

 What you’ll do:

• Ensure the timely and successful delivery of Altvia solutions according to customers’ needs and objectives

• Bring a deep understanding of our products to every customer interaction to encourage customer retention and growth

• Provide support that goes beyond break / fix. Treat every case as an opportunity to educate customers and engage them with our products.

• Lead customer training

• Collaborate internally with Customer Success, Product, Sales to ensure the customer voice is heard throughout the organization

• Contribute to internal initiatives that improve process and organizational effectiveness

• Manage incoming cases using Salesforce.com

• Some travel is required (1-4 times per quarter depending on client needs and sales cycle)

 What you bring:

• 2-4 years of experience in consulting, customer success, account management, technical customer support etc.

• Bachelor’s degree required

• A unique combination of strong technical acumen and a motivation to provide exceptional customer experiences.

• Strong communication and technical skills (advanced excel, salesforce.com, relational databases, etc.)

• An ambitious attitude and a desire for continuous improvement.

 Bonus points for:

• An understanding of Private Equity / Alternative Asset management

• Salesforce.com administration experience

 What Altvia Provides:

• Competitive compensation package including 100% paid coverage for the employee for Health, Dental, Life, Disability benefits

• An amazing company culture that shines through in a new office that includes foosball, ping pong, onsite yoga classes, a full kitchen for enjoying great food and drinks together and much, much more

• Opportunity to work for an entrepreneurial minded company in an exciting phase of growth

• 401k and participation in equity plan after a waiting period