Customer Service Representative
We’re Notion, a downtown Denver-based team dedicated to making home awareness a reality for renters and homeowners. We’re doing this with the help of an intuitive mobile app and an all-in-one sensor that can be placed anywhere to help you know more about what's happening in your home. Want to know more? Check out our site at getnotion.com
About you
Our goal is to build products people love so much they tell their family and friends. A HUGE part of that has to do with our attentiveness in addressing their needs, concerns, and feedback. We’re seeking a Customer Service Representative who is passionate about creating an exceptional customer experience through thoughtful writing, direct communication, and building positive relationships.
Responsibilities
Act as the voice of Notion and engage with our customers in a fun, friendly way
Deliver exceptional customer support over the phone, email, and live chat
Manage customer relationships efficiently and effectively
Identify and escalate customer issues
Research information and troubleshoot problems using available resources
Proactively and independently work to meet targets and goals
Think creatively about ways in which we can optimize the customer experience
Other duties as assigned
Qualifications
Excellent oral and written communication skills
Problem-solver who works well under pressure and adapts to adverse situations
Open to change, learns quickly, and accordingly in an ever-changing environment
Technical aptitude with the ability to pick up new technology quick
A ‘can do’ attitude
Bonus Points
Past experience in a customer support role, especially in a customer-centric or startup environment
Knowledgeable and comfortable using Zendesk or similar ticketing systems
Previous, demonstrable experience creating online help resources
Early adopter of technology and IoT products
Other Details
This position is roughly 25 hours a week, one that spans weekends and holidays to meet our customers needs. Shifts may include evening hours. It’s a perfect role for someone who is excited to contribute to a growing product and company while pursuing other things.