Customer Service Lead (Second Shift)
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Green Chef is the leading and first certified organic meal kit company in the US. We're a motley crew of bacon aficionados and vegetarians, celiacs and grain lovers, united in the name of good food. We handpick organic, sustainably sourced ingredients from our trusted community of ranchers, farmers, fishermen, and artisans. Next, we take care of a whole lot of prep, from chopping to making unique sauces, dressings, and spice blends. Then we deliver them to you — fresh and pre-measured — along with diverse, chef-crafted recipes, making it easy, fast, and fun to cook nourishing, delicious dinners at home. We are based in Boulder, CO, with a Silicon Valley origin that underlies our exceptional growth and aggressive plans for the future.
The Customer Service Second Shift Lead is someone who thrives on challenge are comfortable taking responsibility as well as delegating it. The shift leader understands that customer satisfaction always takes priority as well as efficient internal operations - which makes our success possible. This position will play an active role in enhancing the quality and efficiency of the team during our evening hours, and must have a positive can-do attitude and a desire to motivate others to reach their goals.
Responsibilities
- Act as the liaison between the Customer Service managers and the CS associates.
- Be an expert on all aspects of Green Chef (platforms/programs, products, menus, blog, etc).
- Handle all customer escalations, while concurrently sharing the responsibility of solving customer emails and calls as well.
- Act as a point of escalation to CS managers for complex customer and process/system issues.
- Cascade training from CS Education Specialist for changes and launches.
- Prioritize daily second shift tasks and direct assignments in order to maximize personal and team efficiency.
- Pull-through and monitor improvement goals identified by CS Education Specialist for individual team members.
- Guide team members to achieve their individual, personal, and professional goals within CS.
- Collaborate closely with other CS Leads and management in and out of weekly meetings to share lessons-learned and best practices.
Requirements
- Preferably a Bachelor’s degree
- 2+ years experience in a Customer Experience related field
- Experience in a call center environment required
- Highly proficient in Zendesk
- Demonstrated positive approach toward customers
- Proven problem solving skills with a go-getter attitude
- Desire and ability to “go above and beyond “ at work and for customers
- Exceptional written and verbal communication skills, both externally and internally
- Ability to lead by example and to motivate individuals in meeting personal and team goals
- Be able to work 2:30-11pm Monday through Friday
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Apply online if this sounds like your next challenge. Please visit our website at: www.greenchef.com.
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