Customer Service Hero

| Greater Boulder Area
Sorry, this job was removed at 8:03 p.m. (MST) on Sunday, May 7, 2017
Find out who's hiring remotely in Greater Boulder Area.
See all Remote Customer Success jobs in Greater Boulder Area
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
We are looking for a Customer Service Hero who is passionate about providing positive, fantastic customer service.
What You Will Do

You will provide immediate and amazing service to 20,000 + customers worldwide. 

You will champion customer happiness, satisfaction, and success through patience, understanding, and technical superpowers.

In addition, you will:

  • Enthusiastically support customers by phone, email, chat, social media and other web-based tools
  • Accurately identify, analyze, and resolve technical and non-technical issues in a timely manner
  • Work in a team environment to achieve shared goals
  • Promptly escalate more complex problems to appropriate internal resources
  • Participate in enhancing the product from initial design through testing and delivery
  • Demonstrate a familiarity with standard concepts, practices, and procedures of survey software and data collection
  • Enthusiastically provide internal support for the application
  • Continuously endeavor to improve the quality of our support and service, both internally and externally
  • Provide on-call customer support on holidays and weekends on a shared rotation
Open Shifts

We have 5 shifts and only some will be available at any given time:

  1. Overnights including Sundays. This means covering the 10pm-6am MT as the priority and we can structure shifts in 4 10-hour shifts (9pm-7:30am) or 5 8-hour shifts (10pm-6:30am). All shifts include a 30-minute break.
  2. Overnights including Saturdays. Same as the above except no Sundays.
  3. Evenings including Saturdays. This means covering the hours up until 12am MT. We can structure shifts in 4 10-hour shifts (1:30pm-12am) or 5 8-hour shifts (3:30pm-12am). All shifts include a 30-minute break.
  4. Evenings including Sundays. Same as the above except including Sundays.
  5. Days. This will be in either 5 8-hour shifts or 4 10-hour shifts. Days TBD, but may include a weekend day.
Who You Are

You have a passion for customer service, and a great love for helping people.

You are well-versed and comfortable with email, phone, and chat etiquette.

And you have experience in customer service and maybe even technical support.

In addition, you have the:

  • Ability to exercise creativity in problem solving
  • Ability to empathize with customers and convey confidence
  • Independence to find your own answers and keep learning
  • Ability to prioritize and get things done with many distractions
  • Familiarity with, or the aptitude to learn HTML, CSS, Javascript, JQuery, or PHP
  • Ability to be proficient with computers
  • Most excellent written and verbal communication skills
  • Aptitude to be a self-starter and you’re flexible with frequent change
Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Location

168 Centennial Parkway, Louisville, CO 80027

Similar Jobs

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about AlchemerFind similar jobs