Customer Onboarding Associate
A Little About Us
Evolve Vacation Rental Network is a high growth, Denver-based startup that is changing the landscape of the vacation rental industry and we’re looking for a smart, passionate and entrepreneurial individual to join our team.
Our team is on a mission to make vacation rental easy for everyone. We provide homeowners with the easiest and most effective way to generate rental income, while offering travelers the world's best booking experience.
We're conveniently located in Downtown Denver offering easy access to the Cherry Creek Bike Path, RTD Light Rail, as well as all the great restaurants, cafes, and coffee shops the city has to offer!
The Position
We are looking to add awesome team members to our Onboarding Team. This team works with our homeowner clients to gather all the information we need in order to effectively list their homes. Customer Onboarding Associates will be responsible for building the "nuts and bolts" of each listing such as fee structures and pre-stay communication. Additionally, this role will be responsible for helping us bring our AirBNB listing production in-house! The right candidate for this position is a self-starter who has OCD-like organizational tendencies and who wants to work with a team of awesome Onboarding managers!
Responsibilities
- Team up with our Onboarding Managers to craft accurate pre-stay communication for travelers
- Complete the “nuts and bolts” of every listing - including fee structures and location details
- Build AirBNB listings using existing listing content
- Work quickly and with a sense of urgency while still capturing the details
- Assist the Onboarding and Listing Production teams with other tasks in order to further productivity
Requirements/Skills
- Start-up worthy: maniacal work ethic, run-through-brick-walls mentality, thrive in a fluid environment with rapidly changing priorities
- You are a multi-tasking machine - able to manage several tasks at once without pause
- You love working with a team and are driven by measurable goals
- You are highly orginized and detail-oriented
- You caught the misspelling in the previous bullet point
Education
- Recent graduate with or actively pursuing a 4 year degree
Pay
- This is a part-time position (25-29 hours/week) with opportunity for full-time employment based on performance and organizational needs.
- Some weekend shifts are expected (one or two 4-hour shifts per month)
- The Onboarding Associate will earn $11 per hour
Benefits
- A VOICE - Our innovation framework encourages you to pitch your ideas and make real changes at Evolve. Half our current departments were launched by employees!
- CAREER GROWTH - We promote from within, and often. Over 75% of our department managers – and half our leadership team – started at Evolve in entry-level positions.
- COMMUNITY - It’s easy to make friends at Evolve, and we work hard to keep community strong with our weekly Town Hall sessions and lots of company-sponsored events.
- TRANSPARENCY - Every month, our co-founders tell us how the company is performing, explain where we’re headed next, and recognize team members for jobs well done.
- HANDS-ON EDUCATION - We learn every day, and expect you to, too. We can’t wait to hear your ideas for how to improve Evolve, and we’ll gladly invest in your education.
Evolve Vacation Rental Network is an equal opportunity employer.