Customer Experience - Billing Specialist
Xero, Denver
July 2017
Xero is beautiful accounting software that gives small businesses and their advisors real-time access to accounting information, anytime, from anywhere.
With just over one million customers now, our Customer Experience Team is growing fast! As the numbers of customers grow, so too will the number of queries. We're looking for Customer Service superstars who are driven to learn and be part of a fun, friendly, high performing team in a fast paced and dynamic work environment.
In this job you will take ownership for investigating and responding to billing queries sent in by customers when they encounter issues with our software or need guidance on how to resolve an issue.
To be successful in this role you should:
- Have excellent Customer Service skills within a fast paced environment
- Possess outstanding communication skills - both verbal and written
- Proven ability to work accurately with high attention to detail
- Be a fast learner, familiar and comfortable with technology
- Experience in billing or accounts receivable (advantage but not required)
What you need to know about this role:
We have two shift times available. You must be available to work both shifts ideally.
- Monday to Friday - 8am to 4.30pm
- Monday to Friday - 9am to 5.30pm
What we offer:
We offer great training, development and long term progression opportunities within one of the world's most innovative growth companies. We have an awesome culture that offers great work opportunities, brilliant colleagues & we also encourage you to challenge yourself to be the best you can be!
If this sounds like you, we'd love to hear from you - please follow the link to our careers page and send us your CV and a Cover Letter explaining why you're interested in this role. This role will be begin August 28, 2017.