Customer Experience - Accounting Support Specialist
Customer Experience - Accounting Support Specialist
Xero, Denver
Who is Xero?
We’re one of the fastest growing SaaS companies in the world. We are the leader in beautiful small business accounting and productivity software – complete with payroll, inventory and more. And we combine the dynamic pace of a startup with the security of $375M in funding. We’re ranked No. 1 by Forbes as the World's Most Innovative Growth Company for both 2014 and 2015.
We offer a competitive salary, shares in the company and a great office with lots of social activities and a view of the Rockies.
The Opportunity
As an Accounting Support Specialist you will provide support and advice to clients with regard to the use of the Xero system. You must have a thorough understanding of accounting practices in order to advise customers on the use of Xero in their environment. The Customer Experience Team is a growing team who must work well together, as well as interfacing with the Product, API, Billing, Sales and Documentation teams. As the numbers of customers grow, so too will the number of queries, and this position requires a professional, friendly and effective manner at all times.
What you’ll do
-Provide World Class Service to Xero customers.
-Assist with the setup and use of Xero software for small businesses and accounting partners.
-Investigate and resolve customer issues using a wide range of tools and methods.
-Troubleshoot errors and help resolve difficult questions.
-Make outbound calls to customers when the resolution would be easier over the phone.
-Work closely with other teams in Customer Experience to provide a seamless support experience to our customers.
-Stay current on all product releases and training for an ever-growing product.
It’s time to introduce yourself
Now that we’ve caught your attention, it’s time to catch ours. Please send us your resume and a link to your portfolio if you:
Love doing #beautiful work – Xero prides itself on delivering World Class service and we’re looking for people who are passionate about it too.
Show your passion for the #human side of accounting through cultivating a deep understanding of the needs and aspirations of the people you serve.
Seek the #challenge of complex problems, crazy-smart collaborators and a fast-paced work environment.
#Champion World Class service by bringing a unique point of view while inspiring impeccable quality from others.
Take #ownership by driving meaningful change and delivering results with passion and purpose.
Check us out here:
Life at Xero
At a minimum, you should have:
- Excellent oral and written communication
- HIGH energy and enthusiasm about life!
- Mature and passionate approach to doing great work
- Accounting knowledgepreferably a formal accounting qualification
- Diligence and commitment to following through and resolving problems
- Initiative and ability to self-manage,along with flexibility
- Confidence with Microsoft Excel, Word and some experience with other small business accounting systems
- Ability to build effective relationships
- An affinity for being a team player who pro-actively assists other team members
Bonus points if you have:
- Experience working with small businesses
- Run your own business
If this sounds like you, apply today! We are looking to add this role to our team in November 2017.