What’s Gusto?

We believe that employees are people, not ID numbers. That’s why we’ve reimagined the most complicated, impersonal business tasks that employers face and created one simple and delightful service. Payroll, benefits, and HR like you’ve never seen before.

We were recently voted the #1 place to work in San Francisco. To learn more about our values, life at Gusto, and benefits, visit gusto.com/careers.

Customer Care Advocate (Contract) at Gusto

We are looking for support experts who are passionate about providing small business owners with the best customer experience in the world. You will teach our customers about our newest product features and act as their advocate internally to influence our product decisions and roadmap. You'll work collaboratively with a supportive team to help business owners manage their companies more effectively.

The Payroll Care team is the linchpin of our world-class customer experience. With their passion, empathy and customer advocacy, the Care team has helped us maintain an NPS of 70+ while serving tens of thousands of businesses. Our team strives to positively influence millions of businesses and hundreds of millions of employees across the country.

This role starts on August 3rd, 2017.

 Here’s what you’ll do day-to-day:

  • Provide exceptional customer service by interacting with small business owners via phone, email, and chat to resolve their inquiries
  • Understand client pain points, communicate their concerns internally, and influence our product
  • Use your product expertise to collaborate with and help other teams
  • Create and maintain helpful documentation for use by our customers and the Care team
  • Have the opportunity to understand how Gusto operates from the ground up and make an immediate impact on the company

Here’s what we’re looking for:

  • Experience ranging from recent graduate to 2 years in a phone/email support position
  • A consummate team player who enjoys wearing multiple hats, inspiring everyone around you to do great work, and working with others to hit inbox zero
  • Great written communicator: Love writing and talking about technical concepts to a wide range of audiences
  • Empathetic: Know how to make people smile no matter what the circumstances
  • Handles stress well: Conflict resolution skills and a personality that thrives in a fast paced environment
  • Culture contributor: Aligned with Gusto’s mission, self-aware and positive attitude
  • Self Starter: Organized and a strong problem solver
  • Reliable: Reference checks should reveal no attendance / tardiness patterns

Job Details

  • This is a contract-to-hire position based in Denver, Colorado. You will be on a 6-month contract prior to the possibility of conversion to a full-time employee. Conversion is based on business needs. Local candidates strongly preferred.
  • This is an hourly position, working 40 hours per week.
  • Eligible for overtime.

ABOUT GUSTO

Gusto’s mission is to create a world where work empowers a better life. By making complicated, impersonal business tasks simple and personal, Gusto is reimagining HR, payroll, and benefits for over 40,000 companies nationwide. Gusto has offices in San Francisco and Denver and the company’s investors include Google Capital, General Catalyst, Kleiner Perkins Caufield & Byers, as well as the founders of Instagram, Stripe, Nest, PayPal, Yelp, Dropbox, and Eventbrite, among others.

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Why work with us
We are a group of technologists, foodies, wine enthusiasts, photographers, hikers, musicians, cyclists, runners, and above all a family. We are motivated, challenged, and inspired by our customers and our team. We care about solving meaningful problems and building an amazing product that our customers truly love.
Culture
We are a tight-knit family that enjoys celebrating accomplishments and spending time together at the office and outside of work. We have fun, whether we're singing karaoke, watching movies, playing ping-pong, or doing 7-minute workouts!
Perks & Benefits
NEVER GO HUNGRY: Always enjoy delicious food and snacks at the office.
HEALTH INSURANCE: Comprehensive medical, dental, and vision coverage. We cover 100% of premiums.
VACAY: Open vacation policy. We don't count days.
STAY FIT: Fitness stipend to keep you happy and healthy.
GUSTAWAY: Team "workations" and field trips where the team travels somewhere for inspiration.
GET HERE EASILY: Commuter benefits to help you get to work.
FLY AWAY: Every employee gets a free flight to anywhere in the world on their one-year anniversary.

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