We are looking for support experts who are passionate about providing small business owners with the best customer experience in the world. You will teach our customers about our newest product features and act as their advocate internally to influence our product decisions and roadmap. You'll work collaboratively with a supportive team to help business owners manage their companies more effectively.

The linchpin of our customer experience is our world-class Care team. With their passion, empathy and customer advocacy, the Care team has helped us maintain an NPS of 70+ while serving tens of thousands of businesses. Our team strives to positively influence millions of businesses and hundreds of millions of employees around the world. 

Here’s what you’ll do day-to-day:

• Provide exceptional customer service by interacting with small business owners via phone, email, and chat to resolve their inquiries


• Understand client pain points, communicate their concerns internally, and influence our product


• Use your product expertise to collaborate with and help other teams


• Create and maintain helpful documentation for use by our customers and the Care team


• Have the opportunity to understand how Gusto operates from the ground up and make an immediate impact on the company

Here’s what we’re looking for:

• 1-2 years in a phone/email support position


• Love writing and talking about technical concepts to a wide range of audiences


• Get excited about becoming a subject matter expert in a complex industry


• Know how to make people smile no matter what the circumstances


• Want to build a customer care organization that people will write books about


• Bachelor’s from an accredited university

This is a full-time position based in Denver, Colorado. Local candidates strongly preferred.

ABOUT GUSTO

Gusto offers payroll, benefits, and workers’ compensation to small businesses across the United States, from bike shops in Virginia to tech startups in San Francisco. Our investors include top venture capital firms like Google Capital and Kleiner Perkins Caufield & Byers, plus the founders of Instagram, Stripe, and more. To learn more about our values, benefits, and life at Gusto, visit gusto.com/careers.