• You will work weekends and some weekdays to monitor multiple sources of data and take action to warn, educate, suspend or ban customers that warrant it
• Saving the world from spammers, specifically helping SendGrid identify senders causing damage to our reputation
• Provide world-class customer service with a solution-oriented mindset
• Discerning malicious emailers from ignorant senders that need coaching and education
• Daily checks and monitoring reports to identify spam and rising trends
• Challenging work environment where you are expected produce ideas which will help shape the company
• Creative problem solving for catching spammers

About You

• You want to work weekends, it works well for your lifestyle, and you thrive with this type of schedule
• Willing to work a non-standard shift
• Willing to be identified as a super hero and yet still be humble
• High-energy, non-jaded, optimistic attitude about life
• Communicate well to individuals as well as groups over the phone, email, and in-person
• Adaptable worker, able to be dynamic for quick changes in a fast paced work environment
• Look forward to solving challenging problems
• An understanding that you may occasionally be exposed to unfavorable content sent by spammers
• Experience with coding and developing yourself tools in languages such as Ruby, Python, etc
• Driven to make everyone's life better
• A passion for the Oxford comma
• Strives for self-improvement
• You seek out solutions for customers
• You’re the “go to” person for technical issues and you enjoy working with people
• 2-3 years of customer service experience
• Technical background or aptitude
• We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all the things you'll do