Compliance Agent

| Greater Denver Area
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SendGrid is hiring a Spam Slayer for our kick-ass Compliance Department. You will be saving the world from spam by identifying unwanted email exiting SendGrid’s network. Daily you will interact with clients about email delivery problems they may be having. This communication occurs through tickets and occasional phone calls. You will be providing guidance in changing a sender’s email practices for the better. You will be terminating accounts for any clients who do not alter their email practices, or are found to be violating our Terms of Service or threatening our reputation.

We expect you to have a strong technical aptitude with an amazing non-jaded attitude.

What You'll Do

  • Save the world from spammers, specifically helping SendGrid identify senders causing damage to our reputation and to the email ecosystem
  • Provide world-class customer service with a solution-oriented mindset
  • Speak to clients through tickets and phone conversations in regards to their email program
  • Discern malicious emailers from ignorant senders that need coaching and education
  • Daily checking reports to identify spam and monitoring any rising trends
  • With your new eyes on the team we expect you to produce ideas which will help shape the compliance department
  • Creative and technical problem solving. You will be providing solutions for customer email delivery issues, preventing unwanted mail from exiting our system, and speaking on how to improve processes overall

About You

  • Willing to be identified as a superhero and yet still be humble
  • High-energy, non-jaded, optimistic attitude about life
  • You have an innate ability to talk to clients. Not only are you good at it, you thrive to provide solutions to clients
  • Able to work non-standard hours in a workweek
  • You are dynamic and enjoy quick changes in a fast paced work environment
  • Look forward to solving challenging problems
  • An understanding that you may occasionally be exposed to unfavorable content sent by spammers
  • Driven to make everyone's life better
  • A passion for the Oxford comma
  • Strives for self-improvement. So much so you work harder to make others lives easier
  • 2-3 years of customer service experience
  • You are a technology enthusiast. Your friends and family go to you to solve their technical problems

Double-Plus-Good Features to have

  • You have mad SQL skills
  • You have worked with other database systems and have previous analytical experience
  • When you run into a problem, you produce code to help solve that problem
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Location

1801 California St, Denver, CO 80202

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