SendGrid is hiring for our kick-ass Compliance Department. You will be saving the world from spam by identifying unwanted mail coming from SendGrid’s network. Daily you will be interacting with clients in regards to any email delivery problems they may be having. This communication occurs through tickets and phone calls. You will be providing guidance in changing a sender’s email practices for the better. For clients violating our Terms of Service or threatening our reputation as a whitehat sender you will be terminating their account. You will also be providing solutions to SendGrid through analytical data observed through the Compliance Department. The analytics you provide will be fed into our Compliance Engineering team to help develop tools and automated systems to prevent sending unwanted mail. You have knowledge and experience with querying in SQL databases and other systems to pull data.

What You'll Do

• Save the world from spammers, specifically helping SendGrid identify senders causing damage to our reputation and to the email ecosystem
• Provide world-class customer service with a solution-oriented mindset
• Speak to clients through tickets and phone conversations in regards to their email program
• Discern malicious emailers from ignorant senders that need coaching and education
• Daily checks and monitoring reports to identify spam and rising trends
• Provide analytical data to show how Compliance and SendGrid trends and anomalies
• Produce ideas which will help shape the compliance department
• Creative and technical problem solving with solving customer issues, preventing unwanted mail from exiting our system, and how to improve processes overall

About You

• Willing to be identified as a superhero and yet still be humble
• High-energy, non-jaded, optimistic attitude about life
• You have a strong background in providing digestible and meaningful analytical data
• You have an innate ability to talk to clients. Not only are you good at it, you thrive to provide solutions to clients
• Able to work non-standard hours in a workweek
• You are dynamic and enjoy quick changes in a fast paced work environment
• When you run into a problem, you produce code to help solve that problem
• You have mad SQL skills
• You have worked with other database systems and have previous analytical experience
• Look forward to solving challenging problems
• An understanding that you may occasionally be exposed to unfavorable content sent by spammers
• Driven to make everyone's life better
• A passion for the Oxford comma
• Strives for self-improvement. So much so you work harder to make others lives easier
• 2-3 years of customer service experience
• You are a technology enthusiast. Your friends and family go to you to solve their technical problems