Client Services Manager (Market Research)

| Greater Denver Area
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GutCheck is a global, online agile market research solution that enables our clients to get quick consumer reads to address business questions, whenever they need to be answered. Whether it’s scheduled research or an unplanned question, our flexible quantitative and qualitative platform allows us to instantly recruit your target audience. Our full-service team designs and moderates the discussion to give you the insights and confidence you need to react and move your business forward.

Position Description:

It is the Client Services Manager's responsibility to be the client-facing Market Research expert on our accounts, driving customer adoption and success by providing strategic guidance and engagement recommendations. The end result is confidence in our research acumen, increased customer retention and expansion of GutCheck’s footprint at each important account.

The key to this role is being able to expertly apply the value of GutCheck’s research offerings and inspire our customers to see what is possible. As a trusted advisor and coach, the Client Services Manager will successfully juggle competing interests with great speed and agility,ultimately providing customers with a success blueprint and expansion roadmap.

Job Responsibilities:

  • Skillfully design market research studies using GutCheck’s suite of offerings to address client research and business questions
  • Partner with Sales: lead research meetings, uncover learning plans, lead Client-team research trainings and confidently present in front of our clients
  • Develop and implement on-boarding and client feedback processes and communication for strategic accounts to drive customer adoption
  • Develop Subject Matter Expertise of client's business initiatives, learning plans, and research processes
  • Position GutCheck against initiatives to optimize customer satisfaction, subscription drawdown, and increased usage
  • Increase renewals on strategic accounts through fostering customer adoption and success
  • Understand client research processes and stage-gates to advise on best-fit areas for GutCheck projects in the process
  • Serve as the Client Voice to Product Development by assessing client requests for product enhancements that are not currently available
  • Set / manage customer expectations as it relates to methodology / capability and status of project portfolio
  • Thrive in a fast paced environment and be able to recommend solutions quickly and independently

Required Qualifications:

  • 3+ years market research experience working directly with clients (external or internal) in the following industries: consumer packaged goods, high tech, food and beverage or financial services.

Benefits

Recently named as one of Colorado Biz’s 20 “perk”-iest companies, GutCheck offers full time employees three weeks of paid time off per year, unlimited sick days, health and dental benefits, and a great downtown Denver location!




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Location

We are located a block away from the city Target downtown with tons of delicious restaurants by us. Five On Black, French 75 and Guard and Grace!

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