About Amplio Digital

Founded in 2014 by Digital Advertising Industry veterans, and joined by internal Amazon Retail and Operations talent, Amplio Digital delivers comprehensive strategy and execution across Digital Advertising and the Amazon Marketplace. It is our focus to deliver healthy growth for our clients utilizing both cutting-edge data analytics and deep industry knowledge, to navigate the complex nature of brand building in the changing world of Retail. While there are many companies who have laid claim to being experts in Digital Marketing or Amazon, there are very few positioned to take a holistic approach to driving sales for clients. 

Amplio Digital is growing fast, while keeping our commitment to our start-up roots. We are entrepreneurial by nature and thrive when presented with areas of ambiguity. We value a strong sense of ownership and a bias for action, an intellectual curiosity and an ability to creatively and efficiently solve problems, and most importantly, a drive to understand the goals of our clients and deliver results that exceed their expectations.

If you share our passion, and are interested in joining our growing team, we have the following opportunity for you:

Client Services Director - Boulder, CO

Amplio Digital is searching for a Client Services Director to lead a growing team of Client Service Managers servicing our paid media and Amazon accounts. The Client Services Director will be primarily responsible for managing a team of Client Service Managers and Coordinators to ensure client deliverables are met and expectations are exceeded. Success will be measured on achieving client goals (online sales growth & profitability, brand presence), client retention, and effective utilization of team resources. The role requires the ability to independently analyze a business, develop the path to achieve client goals, and assign and manage resources to ensure delivery of results. To be successful, the candidate must have the flexibility to thrive in an exponentially growing business, while also instituting the process, structure, and training to ensure results are repeatable and resources can be scaled. Additional responsibilities include the upsell and cross-sell of Amplio Digital services, expansion of our service offerings, and supporting business development and sales efforts to maintain a healthy pipeline.

In this role, you will have frequent interaction with client senior leadership and be exposed to a broad range of business situations and functional areas, and experience the interdependency of decision making in the changing world of Retail and Digital Marketing.

 Detailed Responsibilities

• Oversee service delivery, account strategy and client deliverables for multiple account management teams

• Ensure client satisfaction and retention by managing client expectations and delivering results

• Handle advanced and nuanced client deliverables such as contract negotiations and consulting services

• Support Account Managers in monthly reporting reviews and progress calls with clients

• Assist with establishing and enforcing team-wide SOPs

• Improve performance tracking and reporting functions with a focus towards automation

• Balance Manager, Coordinator and Specialist utilization rates

• Manage revenue per client and hourly pacing per client across a book of business

• Oversee and manage above the line P&L (Gross Margin) for your teams in support of company-wide targets

• Effectively lead your team through formalized training, career development, performance reviews, and performance improvement plans

• Define and scope team hiring needs from both a budgeting and skills requirements standpoint

• Actively support broader company recruiting efforts

• Assist with cross-sell, upsell and new business sales efforts, including signing off on all SOW's for new business

• Serve as an ‘E-Commerce and Marketing Expert’ for current and prospective clients, and internally for your team and across divisions of Amplio Digital 

Basic Qualifications:

• BA/BS degree or equivalent work experience in related field

• 5-7 years of experience with online retail either directly, or with a digital marketing agency

• Digital marketing experience, including PPC, SEO, Email and content development for a range of clients

• Experienced people manager capable of managing both direct and indirect teams

• Proficient in Excel, PowerPoint

Preferred Qualifications:

• Strong General Business Acumen

• P&L Management experience

• Ability to manage multiple priorities in a fast-pace and dynamic work environment

• Strong analytical and quantitative skills; ability to leverage data and metrics to recommend and drive sound business decisions

• Strong focus on continuous improvement and ability to develop and drive processes to that end

• Proven ability to work independently with demonstrated time management and communication skills

• Ability to scale responsibilities with the growth the of the business

Location

Amplio Digital is headquartered in downtown Boulder, CO, with satellite offices in Denver, CO and Portland, OR. Boulder, consistently rated as one of the best places to live and work, is nestled at the base of the Rocky Mountains and home to the University of Colorado. The city boasts an average of 300 days of sunshine annually, pristine natural surroundings, a strong farm-to-table restaurant scene, and dynamic arts and cultural attractions. If you’re looking to live an active lifestyle, Boulder has it in spades. It’s a bike-friendly and highly walkable city, with easy access to hiking, rock climbing, mountain biking, and fishing. And with one of the highest combined 4-year and graduate degree attainment rates in the nation, and a sizeable high-tech and start-up community, it’s an amazing place to take your career.