Client Services Coordinator (Experience Concierge)

Job Description

SuiteHop is high-growth, profitable startup looking for a hard-working individual who has excellent organization, customer service and hospitality skills to assist in the post-sale organization and delivery of all SuiteHop luxury suite services. SuiteHop connects buyers and sellers of private suites at sporting and entertainment events in North America including NFL, NBA, NHL, MLB, concerts, and special events.  The Client Services Coordinator is an “experience concierge” responsible for supporting the buyer with event and client logistics, as well as important day to day functions to ensure that each SuiteHop experience is unforgettable for clients and guests. Attitude and cultural fit are more important than experience, so if you are looking for an opportunity to be an important part of a growing team where your work matters, we’d love to hear from you. This position reports to the Head of Operations and is a customer service function.

What We Offer 

• Base Salary and Bonus Plan


• Generous Benefits: Insurance (Health, Dental), Flexible Schedule, Parking & Unlimited Vacation


• Opportunities that accompany a high growth organization 


• Awesome Platte Street office with easy access to light rail, Downtown and Lower Highlands


• Fun industry and team that takes pride in our business and culture


• Access to attend games and concerts in suites at venues in Denver 

Requirements

• Bachelor's degree or an equivalent combination of education and experience
• 1-3 years of professional work experience
• Experience with managing daily work load with a CRM (Salesforce preferred)
• Ability to multi-task, prioritize, and manage time effectively in an ambiguous environment
• Excellent verbal and written communications skills

Duties

• Pre-event Logistics
• Assist with event research and information
• Validate listings are available
• Venue Management
• Assist with updating venue information (i.e. pricing) on internal systems
• Supporting our Owner Partners and their listing needs
• Transaction Logistics
• Work with Sales team to ensure seamless hand-off
• Upload/Update sales information into online system(s)
• Process Payments
• Update outdated credit card information
• Obtain late/missing payments
• Manage invoices
• Administrative Support
• Management of Order Dashboard
• Catering 
• Ticket distribution
• Scan Documents/Contracts 
• Create FedEx Labels as needed
• Oversee Game Day Experience
• Create event reminders for clients/guests
• Assist with event details
• Pre/during/post event
• Suite Owner Liaison
• Reconcile billing records with payment to Suite Owners

Relevant Experience & Skills:

• Hospitality/Customer Service Experience:  Familiar with proper ways to provide a high level customer service exceeding expectations.  

• Professionalism:  The ability to appropriately interact and communicate with high level executive men and women across diverse fields of work.  

• Attention to Detail:   Highly focused on the details required to provide all pre-event planning needs.  

• Communication:   Comfortable conversing and fielding all forms of communication from clients, guests and concierges before, during and after events.

• Multi-Tasking:  Capable of staying focused on many different responsibilities so that the guest experience is a smooth one from start to finish.   

About SuiteHop

SuiteHop unleashes the power and passion of sports & entertainment to create memorable experiences for a wide range of companies and individuals who look to us as the experts in the luxury suite market. As the first online marketplace dedicated to stadium and arena luxury suites, we are building strong partnerships with sellers (teams, suite owners and brokers) and providing easy access to buyers that has never before existed.  The Luxury Suite experience is special and we’re on a mission to create memories for fans and businesses by transforming the way suites are brought to market. 

The SuiteHop culture is one that empowers entrepreneurial minded individuals that enjoy going to extraordinary efforts to achieve success and are craving an environment where they can have a meaningful impact on an organization.

To apply for this position, please explain why you would be a good fit for our team and your resume to:  [email protected] 

SuiteHop does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company.