The Business Operations Manager will administer the systems and manage the processes that allow Kapost’s Marketing, Sales, and Success teams to deliver the optimal experience to our Customers. Business Operations works closely with leadership and individuals on the operations teams to ensure each has the tools and training to seamlessly achieve their goals.

 

If you are genuinely passionate about:

Partnering with your internal customers to ensure they can provide their customers with what they need efficiently and effectively

Protecting your systems from whatever challenges, attacks, or errors might occur

Providing data-driven insights to inform critical strategic and tactical decisions

Giving input to leadership on best practices for Marketing/Sales/Success processes and keeping up to date on innovations in the field

Breaking down silos and building Business Operations as a true cross-functional, customer-centric practice

 

And you have strengths in:

Salesforce administration

Marketing and/or Sales Ops

Marketing automation

SOQL and Salesforce reporting

SQL and familiarity with relational databases

Cross-departmental coordination

Demonstrating influence without authority

 

And you have 3+ years experience:

Administering a heavily-customized Salesforce instance

Iterating and improving processes in Marketing, Sales, or Success (bonus for experience in more than one function)

Partnering with leadership across functions to deliver a coherent customer experience

Encouraging hygiene and maintaining data integrity while enabling flexibility across a variety of stakeholders entering data

Working with Installed Packages on top of Salesforce and multiple integrations transferring data in and out

Reporting on all aspects of the marketing/sales funnel and customer lifecycle using data in SFDC

 

Then you could join Kapost and continue to build this cutting-edge cross-functional department, moving beyond Marketing/Sales Ops to provide a single, coherent view of Kapost’s customers.

 

Responsibilities:

Administer Kapost’s Salesforce instance maintaining custom fields/objects,  layouts, workflows, Process Builders, and Flows (Apex not required, but nice to have)

Create and maintain reporting in SFDC and Domo (our BI tool. Training in Domo available, some SQL required)

Configure integrations and installed packages on top of Salesforce

Maintain configuration of Marketo (Marketing Automation) - campaign administration not required, but basic understanding of MA concepts a big plus

Partner with Marketing, Sales, and Success teams to improve their processes and use of tools

Technical training of each team on new processes

Ensure data integrity and reporting accuracy across all systems