Business Intelligence Manager
We are looking for a Tableau Developer with expert level skills who can help us to design, build, and maintain operational reporting needed to provide world class customer service to all of our customers. Reporting and analytics are needed at every level including measuring performance against service levels, forecasting future demands, assessing the impact of product/process updates, etc.
Responsibilities
Collaborate with Business Owners to understand operational reporting needs including the identification of business problems, service levels and KPIs
Develop and manage data collection plans for sourcing data from multiple sources.
Prototype and build dashboards integrating data from multiple sources.
Collaborate with development/product resources to build/manage the data in production and/or reporting data warehouses.
Develop interactive visualizations allowing operational metrics to be summarized at an organizational level and/or presented at team/individual levels.
Identify problem trends and collaborate on corrective actions.
Develop predictive analytics including forecasting and/or predictive modeling to support better business decisions
Requirements
8+ Years experience in reporting and analytics
Bachelor's degree Engineering, Computer Science or similar area preferred.
Ability to prioritize and complete tasks effectively
Proficient in the use of SQL Server and reporting analysis tools
Expert skills report development and dash boarding
Expert level analytic skills
Strong communication skills
Proficient with MS Office and/or Google Products
Healthcare and/or Insurance Service experience is a plus