An Associate Implementation Specialist is a smooth operator with an innate ability to communicate effectively under the most stressful circumstances. You are a solutions-oriented project manager ready to hit the ground running, fielding and supporting a large volume of assignments. This entry-level position requires a degree in business or another relevant field. The ideal candidate will be a team player ready to roll up their sleeves, and dive deep into our client engagements.

Engrain is a recognized leader in next-generation interactive technology and data visualization software solutions for the multifamily, commercial, residential, storage, and retail real estate industries.

Associate Implementation Specialists will play a key role in the Implementation Team, remaining primarily responsible for content management and testing functionality for pre-defined software projects.

You are:

• Self-directed, proactive, and solutions-oriented
• Able to thrive in a dynamic and high growth environment
• Able to plan and manage a large volume of work with strong attention to detail and focus on client satisfaction
• A team player with exceptional listening skills and ability to motivate others to action

As an Associate Implementation Specialist, you can expect to:

·      Gather, analyze and process client content and data throughout various stages of the project life cycle

·      Leverage design applications to modify file formats via scaling, cropping, retouching, or eliminating defective imaging to generate quality and consistency of content production 

·      Route tasks across multiple departments to ensure projects and client requests are executed efficiently and to the highest standard

·      Ensure the highest quality of work by proofreading, reviewing functionality and design, and testing technology prior to confirming resolution with client or internal stakeholders

·      Provide other assistance as needed in support of the department’s efforts to maintain strong, long-lasting, and mutually-beneficial relationships with clients

We would like:

• Bachelor’s degree in business or other relevant field
• 1-2 years’ experience supporting efforts to configure and customize a system or product 
• Strong preference for SaaS / Cloud experience
• Ability to work optimally with various graphic formats using Adobe Photoshop and Illustrator 
• Highly proficient with Customer Relationship Management, Content Management and Project Management Systems
• Strong writing ability with demonstrated excellence in verbal communications that includes listening to clients, peers and team
• Strong scheduling, organization and follow-up skills

Engrain is an equal opportunity employer (EOE). We strongly support diversity in the workforce.

Email your resume to: [email protected] with the position for which you are applying in the subject line.