Are you passionate about working with great companies and empowering them to take their success to new heights? Are you someone that believes that building strong business relationships and providing outstanding customer service will benefit the clients that you advocate for? If so, we have a great opportunity for you! We are looking for an outstanding candidate to join our company as an Associate Customer Success Manager. 

As the Associate Customer Success Manager you will develop and maintain long-term relationships with stakeholders in your account portfolio, protect ongoing revenue stream (renewals) and work to identify upsell/cross-sell opportunities. You will serve as a customer advocate in driving industry best practices and position the Envysion platform as a key driver to the customer's success. It will be your responsibility to ensure customers are successfully using the Envysion application by understanding their business objectives and recommending strategies to achieve those goals. You will be empowered to aggressively monitor and engage the client in effort to increase utilization, adoption and footprint expansion. 

You will drive regular communications with client contacts on key accounts; provide strategies to optimize utilization, adoption, analytics and ROI. This will include providing insight on customers' needs to internal teams on a regular basis; represent customers' views, requirements and experience throughout the organization. You will collaborate with internal company stakeholders on information sharing and escalation handling. As you maintain the relationship, you will develop account plans for key accounts in your portfolio. 

You will be essential to the customer experience and this will include: 

• Domain maintenance: naming cameras, camera settings, register mapping, adding new users, roles/access lists/groups
• Reports: audits/creation/editing, setting up alerts from reporting, setting up alerts and system notifications 

Other tasks will include: 

• Provide feedback to product team and management concerning response to products and services
• Communicate upwards, across and to team members the goals and results to ensure standards are met, to achieve outstanding customer service 
• Provide Project Management (organization of internal resources, ensuring other teams deliver) 
• Drive success of KPI’s and organizational objectives/goals 

Winning Behaviors, Competencies, and Skills

Behaviors and Values:

• Professional leader with terrific external and internal customer service skills 
• Customer-centric philosophy 

Personality and Communication (soft skills):

• Excellent listening and communication skills 
• Superior attention to detail 
• Creative issue resolving skills (phone, email, in-person) 
• Excellent training skills with ability to train using virtual tools 

Hard skills:

• Experience using Microsoft Office products 
• Excellent Time management skills & Project Management Skills 

Experience

Education:

• Bachelor’s Degree 

Work Experience:

• 1-3 years post-sale enterprise software account management experience required

Background

Envysion is a growing and continuously evolving provider of software & video-based analytics. We were ranked #338 on Deloitte’s 2014 Technology Fast 500! Come join our team and work in our gorgeous, brand-new, custom-built office, right outside of Boulder, Colorado complete with an amazing view of the Flatirons.

While we have a ‘startup feel’ at Envysion – we’re a proven, stable and growing company with a very bright future. Eight years ago, we were focused on providing clients with video hardware, today we have grown to offer our clients the ability to use video as an analytical tool to help improve customer service/retention, coach employees, and increase profitability. We offer a unique opportunity to our clients, as well as our employees.

Candidates that we search for are those that have a hunger for knowledge, a passion for collaboration, and a mind for expansion. We look for the very best people that believe adding value to our clients is the top priority and get excited about disruptive technology. We thrive to be a world-class technology company situated right here in the heart of the Denver/Boulder area.

Culture & Perks

• Fun, casual & collaborative work environment
• Flexible working hours & remote working opportunities
• Brand new, open floor plan office, including a locker room/showers
• Benefits including medical, dental, paid vacation, annual bonus plan and Friday Beer:30
• Loaded kitchen with tons of snacks/drinks & our very own latte machine
• Monthly happy hours to spend time with your work family
• Quarterly wellness challenges with awesome prizes
• Recognition cash spot awards for awesome performance

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, talk and hear. The employee is occasionally required to walk, sit, climb, balance, stoop, kneel, crouch, crawl, taste and smell.

Envysion is an equal opportunity employer.