Admissions & Enrollment Manager Weekend Shift

| Greater Denver Area
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Overview:

The pathway to a stable career is changing in the U.S. and many young adults are struggling to navigate that path. We believe that everyone - not just the fortunate few - deserve a great education to kickstart their working lives. For the 30+ million working young adults who’ve yet to finish college, finding a path back to school is expensive and overwhelming. Moreover, it’s often entirely unrelated to their current work, the next step in their career, and their long term goals. But Guild is paving a new path - providing great job training and degree programs for working adults. We offer a mix of customized classes and programs, and we also work in partnership with top American universities to provide college degree programs for our students. Our work is directly with top American employers looking to build modern and relevant programs for their employees. We help Guild members take the next step towards a meaningful career, with a community to support them along the way.

More about the job:

The Admissions & Enrollment Manager-Weekend Shift will be a key member of the admissions team and will help to establish the culture, processes, and structure of this critical team. As an Admissions Manager-Weekend Shift, you will be both a player and a coach on the admissions team - supporting our admissions advisors while leading in the work. Our Guild admissions advisors, that you will manage, are crucial to what we do. They guide our students through the process of exploring education options, helping to find the best learning opportunity to move their education forward. As an organization that values doing the hard work first, you will have your hands deep in the weeds, yet also live at the strategic level.

We know this role is critical to our work. We are seeking an energetic, experienced professional with deep experience in the admissions and enrollment space within higher education. We are looking for individuals who believe in what we do, are excited about building something new, and thrive in fast-paced environments. This is a team that will be rapidly growing, and we are looking for someone who has taken an organization or team to scale.

As Admissions and Enrollment Manager-Weekend Shift, you will:

  • Develop our admissions strategy - Work with the Admissions Director to design our outreach, create our compensation structures, envision the team’s ethos and manages all
  • Support technology and product for the admissions & enrollment team - Help design our CRM with a custom development effort, determine the right telephony system, work with our technology team to manage integrations
  • Setup & manage our technology – get our CRM and telephony system up and running, train the team on the technology and focus on iteratively improving it based on feedback and outcomes
  • Support our hiring efforts – design the strategy for recruitment and hiring, build the hiring pipeline, manage the interviewing process, onboard new hires
  • Help build our team culture –  a process and daily effort that includes establishing a team vision with the Admissions Director, communicating that vision to your team through onboarding and consistent training, and building and sustaining teams to incubate and improve that culture.
  • Build our admissions flow – from developing our outreach strategy to creating status codes in our CRM to track progress to building reports that monitor success
  • Manage a team of 7-12 Admissions Advisors – includes setting the team’s vision, establishing processes like daily check-ins and 1:1 meetings, creating & monitoring KPIs, in addition to hiring and onboarding responsibilities
  • Edit & improve processes constantly – working constantly on our processes to monitor a variety of things including hiring, technology, student outreach strategy, data and reporting.

We hope you have:

  • Experience helping to set up a new admissions or student success center or program in a previous role
  • A vision of what the culture of student success center should look like, and how you will build and cultivate that culture
  • Experience solving complex problems and building processes from scratch
  • Experience working in a fast-paced, ambiguous environment, where you have had to make decisions based on sometimes incomplete data
  • Demonstrated ability to build relationships and trust with others quickly, both amongst your team and with external clients and internal technology team
  • Strong computer, oral, and written communication skills
  • Salesforce experience
  • Data to demonstrate how your data-driven approach brings about results
  • 3-4 years of experiences as an admissions advisor or manager
  • 1-2 years of management experience

Why us?

  • We’re a mission-driven company with a proven business model that addresses a massive problem and market opportunity. It’s our goal to to support as many Guild members as possible, and change the world along the way
  • We offer a competitive salary and benefits package
  • We’ve recently closed our $8.5M Series A round, and we’re eager to bring new members to our team who can help us keep up with our growth
  • We’re a rapidly growing team with 40+ years of combined experience at three different ed tech companies, guided by leading investors including Redpoint Ventures, Social Capital, Harrison Metal, and Cowboy Ventures
  • Training in Design Thinking - we’re disciples of the process with experience building businesses at Stanford’s Design School, and we love sharing the methodology
  • Our co-founders have collaborated together for 10+ years, including two past ventures in education technology and higher ed, and are committed to building a community and company where we all love to work
  • Unlimited growth potential - we’re looking to grow smart, talented people with our company

What you won’t get from Guild:

  • Micro-management or hourly directions. We want people who thrive when given ownership and autonomy to take initiative and run with projects. That said, we’ll support you and give you feedback regularly
  • A 9-5 mentality. We believe in what we’re trying to accomplish and work hard to try to do it. This doesn’t mean putting in face time. It does mean working until the job is done
  • Reverence for the status quo. We believe what’s out there today for our students doesn’t cut it, plus we love change and believe it’s our job to function as a learning organization. That means near-constant evolution, reflection and change
  • Corporate pace or precision. At Guild, done is better than perfect. If you like having certainty about your plans or dislike quick turnaround times, we’re not a great fit
  • Corporate perks. We’re scrappy and place our students first above all else. Everyone who works with us full time is an equity owner, and we want you to love coming to work but that unfortunately won’t include a $500 chair or an on-tap kombucha bar ;-)
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Location

Our downtown Denver office is easily accessible via public transportation, with plenty of restaurants in the surrounding area.

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