Customer Service Specialist

What would a typical day look like as an Customer Service Specialist at Digicomm International?

When our customers, the largest cable operators and service providers worldwide, place orders, you would know that you are providing them with the best in-class customer experience. You would maintain fantastic relationships and provide phenomenal service to our B2B customers, ensuring that we exceed their expectations all the way through final delivery. When issues (e.g. customs, shipping, etc.) arise you would promptly propose solutions and work collaboratively with other teams to execute resolutions. You would leave the office each day knowing that your work enabled our customers to seamlessly run their businesses around the world.

Digicomm International is a leading national and international supplier and manufacturer of CATV/FTTx equipment that has experienced year-over-year growth as our product lines have continued to diversify. Known for our exceptional commitment to customer service, Digicomm is a top-rated distributor to many well-known cable operators across the country, including Comcast and Charter, as well as many international operators in Mexico, Latin America, and Asia. We are a privately held company that offers a sophisticated, customer-centric, and entrepreneurial work environment poised for continued growth.

What we'll expect from you and what you'll be doing:

• Build and maintain strong customer relationships by ensuring effective communication, promptly responding to customer inquiries.
• Utilize strong problem-solving skills and cross-functional collaboration to achieve satisfactory resolutions to issues.
• Extract and manipulate data from various systems to create creative pricing solutions.
• Work closely with multiple departments to review vendor costs and accurately execute request for prices (RFPs).
• Prepare quotes, track orders, confirm packing lists, and ensure deliveries were successful.
• Understanding the features and benefits of new and current products to help identify customer needs in support of the company's marketing and sales initiatives.
• Accurately document customer and company files to ensure data integrity.
• Utilize analytical skills to help identify process improvements and efficiencies.
• Demonstrate meticulous attention to detail and a commitment to excellence in all that you do.

Requirements:

• Authorization to work in the U.S.
• 3-5 years of professional business-to-business work experience in customer service, preferably in a B2B distribution organization
• Associate or Bachelor’s degree preferred
• Exceptionally customer-focused with advanced written and verbal communication skills.
• Effective problem-solving skills, with the ability to collaborate cross-functionally to resolve issues.
• Willingness to remain flexible and adapt to change as we improve our processes.
• Advanced computer skills, specifically Microsoft Excel.
• Exposure to Microsoft Dynamics, or similar CRM systems preferred.
• Experience analysis within a distribution or manufacturing environment.

Digicomm International is committed to the full inclusion of all qualified individuals. As part of this commitment, we ensure that candidates and employees with disabilities are provided reasonable accommodations.

What you can expect from us:

This position offers a competitive compensation package including a base salary range of $55,000-$70,000 per year and the opportunity to earn a quarterly bonus based on personal and team performance. The salary range will be commensurate with experience and qualifications.

Digicomm also offers a comprehensive benefits package that includes:   

• Employee medical coverage premiums paid in full by Digicomm  
• Dental and vision plans  
• 401(k) plan with employer match that is fully vested upon enrollment  
• PTO- Paid time off  
• Company-paid Life and AD&D insurance  
• Company-paid Short and Long-term Disability 
• Flexible Spending Account (FSA)  
• Health Savings Account (HSA) or Health Reimbursement Arrangement (HRA)  
• Professional development opportunities and career pathing
• Monthly happy hours and teambuilding events
• Semi-annual company celebrations

Digicomm International is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws