We solve hard problems and empower our utility partners and their customers to use energy more effectively. Our market position is expanding and we have some major customer facing initiatives happening. We are rapidly adding customers and will need to be supporting those customers as they come on board and have questions about how to use our products, how our products are impacting their home, and how to save energy.
As Account Manager, you will be responsible for all aspects of program management, delivery, and expansion of business for large existing customer accounts. Your mission is three fold. First, your mastery of program management fundamentals (task estimation, detailed planning/scheduling, metrics development, change management, reporting, etc.) will ensure that complex program activities are carried out in accordance with established processes, schedules, and budget. Second, you will use your sales expertise to develop and implement short and long term up-sell, cross-sell and retention strategies. Finally, you will use your strong collaboration skills to work successfully with the various internal and external stakeholders to deliver projects and programs and document and implement processes to improve the effectiveness of our customer interactions. And with all of this, you will be comfortable working in a maturing environment in which you must become a rapid expert.
What you’ll do:
- Be a part of the Tendril team responsible for the end-to-end delivery and success of customer programs.
- Take responsibility for growing sales within the customer company.
- Deliver each project on time, to budget and to quality.
- Sustain and expand relationships with director-level, vice president and C-suite stakeholders.
We’ll measure your success by how well you are able to:
- Create high customer satisfaction.
- Up-sell and cross-sell.
- Enhance end user engagement.
- Meet program goals such as energy efficiency and demand reductions.
What you bring to Tendril:
- An ability to work independently and seek solutions where none are evident.
- An observable passion for customer satisfaction and value creation.
- The ability to present complex content in a simple, clear, concise and engaging manner.
- Very effective delegation skills and the ability to establish clear and consistent communications and expectations.
- An ability to grasp, document, and drive process improvement.
- Coaching, mentoring, motivating, and supervision skills and experience.
- Effective and principled negotiation and conflict resolution skills.
- Gift for engendering positive relationships with colleagues and customers.
Our minimum requirements:
- Bachelor’s degree.
- At least three years’ experience in comparable role.
- The ability to travel as required.
- Proficiency in Microsoft Word, Excel, PowerPoint & Project.
Bonus Points For:
- Experience delivering and/or selling to integrated utilities, retail energy companies, and telco customers.
What Makes Working at Tendril Awesome
Tendril’s high energy, sometimes silly, fast-paced work environment will keep you engaged, motivated, and well fed. Work-life balance is a core priority at Tendril. We work hard and we play hard and often the two overlap. Walking meetings along Boulder Creek Path, early morning hikes in the foothills, mountain challenges to climb a fourteener, running the Bolder Boulder, and cutthroat ping-pong tournaments keep us fresh and passionate about Tendril. We love our dogs and bring them to work with us. We host family events and adult parties. We contribute to the community, we volunteer, and we mentor.
Plus, we offer a ton of great benefits, including:
- Health, dental, and vision insurance with a generous employer contribution;
- An innovative paid time off policy with no limit to vacation or personal days;
- A generous stock options plan and a 401(k) plan;
- A kitchen stocked with breakfast and lunch food, coffee, sodas, snacks, and adult beverages;
- An open office environment where ideas flow among marketers, developers, product managers, and support reps who sit shoulder-to-shoulder collaborating and challenging and encouraging each other.
About the Tendril Team
Our people make Tendril great. We are a company of superstars working together on challenging and groundbreaking things and achieving exceptional results. Each one of us contributes to our strong company culture, led by a visionary yet pragmatic management team. Tendril offers our people the chance to grow professionally while working with colleagues they like and respect on work that stretches their brains and grows their skills. We are connected by a desire to innovate and a goal of helping the environment by changing the behaviors of energy consumers. And we like to laugh.