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Interested in becoming an Account Manager at MOO’s office in Denver, Colorado? Yes! Great...read on!
If you don’t know MOO, we are an e-commerce business that has been extremely successful in rapidly growing revenue and customer numbers over the past decade. Headquartered in London and with US offices in Boston, Providence and Lincoln (RI), and Denver; MOO has experienced consistent growth that has critically depended upon a high quality of products and services, and upon having an extremely good grasp of what MOO customers value and need.
MOO’s B2B business, known as MOO Business Services (MBS), provides an online platform for businesses with 10+ employees to create and order beautiful Business Cards with a click of a few buttons (just like magic!). Some of our customers include companies like Unicef, Buzzfeed and Zipcar!
We are looking for Account Managers to add to our teams in Denver to help service both new and existing customers on the west coast.
So... what will you do as an Account Manager? First off, you’ll be ready to make an impact from day one! You’ll be energetic, driven, have a positive attitude and most importantly you’ll be a good listener! You’ll also be a team player that is always ready to roll up your sleeves and get involved. As an Account Manager, you will serve as the primary contact for MBS clients, understanding their business, acting as an internal advocate and delivering an exceptional customer experience. You’ll be involved in proactively growing new and repeat business as well as being responsible for customer retention and growing existing accounts.
Responsibilities:
- Proactively managing existing customer base driving customer delight and surprise to increase retuning revenue.
- Serving as first point of contact for your accounts’ predominately over the phone or via e-mail
- Following up on leads and building relationships with potential new accounts and taking them through the on boarding process
- Pursuing upsell and cross sell opportunities within existing accounts
- Maintaining record of customer interactions via salesforce.com
- Identifying opportunities for site and process improvements and communicating them to leadership team
- Meeting both revenue and activity targets monthly
About you...
- Experience working within account management/sales ideally within a technology business or B2B account management
- Passion for account management and sales whilst delivering a great customer experience
- Able to listen carefully, understand requirements and respond with urgency while managing communications with multiple accounts.
- Self-motivated
- Excellent verbal and written communication skills
- Ability to work within a team in a fast paced, dynamic environment
- Solid problem solving skills
- Proven attention to detail and an ability to multi-task
- Demonstrable passion for wanting to do the best for the customer
What will you get in return?
- Opportunity to work for a Really Fun company
- Competitive salary, based upon experience
- Uncapped commission
- 23 PTO days per year plus federal holidays - that’s 33 days off a year!
- The opportunity to be part of a high growth and dynamic team
- Fantastic career and development opportunities
- Full training in the Sandler Selling Methodology
- A great benefits package including 100% premium-paid Health, Dental & Vision and 401(k) with a 5% match in contributions
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